PNC Bank Old Dominion Dr, Mclean

Not a good bank. Terrible service. They opened my Safe Deposit box, which they're not supposed to do. The tellers were unfriendly and unhelpful. My experience was similar to other reviews.

This bank used to be so great with customer service I went up and complimented the manager. There were always new faces there, but each new employee was cheerful, welcoming, informed and efficient. That has not been the case for several years now. Just called today to make an appointment and was told that they were too busy with appointments today to take my number or to make an appointment with me for a future day, and that I should try calling them again tomorrow. Ridiculous.

This is a horrible bank, to be avoided. First, they didn't make payments I programmed into the electronic bill pay feature on my account, causing me to rack up late fees with my credit cards. Then, they wanted to charge me for notarizing a document, even though they promise customers free notarizations, because my wife's name was also on the document and she is not a customer. Now, they've paid my mortgage twice through the electronic bill pay feature, draining all funds from my account, and can't do a thing to fix the problem. I've called PNC's 1-800 number repeatedly and keep getting directed to branches, which tell me that there is nothing they can do to fix the problem other than transfer me back to the 1-800 number. After PNC fixes this mess, I'm changing banks.

David Alcazar has been seeing me through a long difficult process. I am very grateful for his patience and help.

Very helpful, friendly staff at the branch in the center of historic McLean.

Atm wasn't working but the staff was helpful.