PNC Bank S Main St, Hackensack

I went out of my way to come and write a positive review here. I often come into this bank location in the afternoon and see a long line and misplaced/misdirected anger from customers. First of all, the employees here are absolutely lovely, despite their branch not having adequate staff to fit this location’s needs. At lunch time, the two tellers alternate taking their (well-deserved) lunch break. It’s completely unfair that these tellers apologize profusely, provide excellent service, and have to face this situation day after day of angry customers (due to a staffing issue that is out of their control). Management needs to allow more employees to work during lunch hour because these sweet people do NOT deserve the verbal abuse they receive every day! I’d like to especially commend Nancy, the sweetest woman, who is so professional and excels with her customer service etiquette. She is always pleasant no matter how many customers are in line. She is quick and efficient and always brings a smile to my face. I hope this branch gives Nancy and the rest of the employees the help they need by hiring more staff to help out. Thank you all for working your best to serve your customers under truly unfair circumstances.

They move to slow almost 45 mins in line to cash a check every time I come there’s always someone getting trained

Great Bank, was able to open my account with ease. Been using them for many years now !

Anthony Lozada is the best! I wouldn’t trust anyone else with my business

Quite possibly the worst discrimination I've felt in a very long time. Two Mexican people Roberto, Stephanie, & a Black Woman *Nasya seriously made me feel like it was the 60s possibly based on my "Work Clothes" I gave them proper ID, then the clearly uncomfortable teller asked "what I did for the company?"... I was told to be seated because people were in line... I watched them hand the check to Roberto who claimed he had to check its source.... I was made to feel bad & seperated I watched as Stephanie circled me... Seriously Seriously wishing to seek legal help. :( America is not GREAT especially with people like THIS in it.

It’s good, and employees are very kind and you will get your Business done quickly

Went to make a payment and I accidentally payed 10$ more and that was if I made a late payment and I paid on time before the due date. they took it without informing me that I paid more. I’m going back and see if I can get the remaining money .

Absolutely the worst waiting service ever however the teller Angelica is great