PNC Bank Dr. M.l.k. Jr Blvd, New Bern

First, I LOVE the Customer Service at the Local Level. Corporate PNC is GREEDY and NON-RESPONSIVE. I have been a practicing attorney for 19 years. I have a mortgage with pnc bank. My house was devastated by hurricane florence (I live in New Bern, NC) The first thing that happened was I had to fight with the GREEDY insurance companies to wrestle a settlment out of them. The next thing was I got my settlement check and had to endorse it over to PNC bank. Now, finally, its April and I there are finally contractors available to start working on my house. My wife, three dogs, and two children have been living in our attic since October 2018. Now PNC will not give me the insurance money to rebuild my house. I dont know if it corporate GREED or just plain ignorance on the part of PNC bank. I have submitted documentation about the out of pocket repairs I have made, and nothing seems to touch them. Is it that they just dont care about their clients? I have a near perfect credit score, have been a loyal PNC customer for a long time. I have a PNC credit card and mortgage. I was the mayor of New Bern NC. I have done everything right and yet I am being treated like a criminal for simply wanting to fix my house. Geeze I understand insurance companies trying to screw folks, but now having to fight my own bank for money I had to fight the insurance company for in the first place, it is lilke being victimized all over again. My next step is going to the banking and insurance commissions; and if that doesn't work, I will take PNC to Court. There is absolutely NO reason my wife and I shouldn't be able to rebuild our home, and there is ABSOLUTELY no reason PNC Bank should be victimizing us for the third time.

I bank with PNC for 3 years before closing my account with them. I was asked in for a review of my account and then was pushed to get a credit card to make everyday purchases.

Great bank. No long lines and the people there are friendly and make your banking experience feel like they are there for you

Great customer service at this branch!