PNC Bank Garfield St, Denver

BBVA was a good bank - well staffed and provided excellent customer service. Now PNC Bank is horribly understaffed. The Bank Manager just walked out the door seeing 6 people in line and only 1 teller dealing with a customer with problems. I left after waiting in line for 30 minutes. The problems since the takeover have been enormous. I have been there for years and just had a payment refused because they couldn't find my account!! It's definitely time for me to move on. I would rate them with zero stars if I could. There is a constant change in personnel at the bank. There is no continuity or relationships to be found. I wonder if they are planning to close this branch.

We live right next to this branch and every time I need banking services, everyone is always super welcoming with a smile. I don't even bank with BBVA. And they are still always helpful. To top it off, when I needed assistance with my PPP application, Jermaine - a branch executive - was incredibly helpful in sharing his knowledge. He tried to help me trouble shoot, offered solutions and followed up with me after two weeks - like he said he would. I spoke to several other bank representatives from different banks, and although all were kind, not one called me back or offered solutions. When I'm ready to switch my banking over, BBVA will be where I end up. Thanks Jermaine and team!

Overall, I've been satisfied banking with BBVA. This is one of the few national banks that offer a business checking product with no monthly fees, that was my main draw. I opened three business checking accounts at this branch and it was a positive experience. Lester Brannon has been a very personable and gracious banking officer to work with. I believe he also manages this branch. My only criticisms include a tired looking interior (furniture could use updating--not a big deal) and an aggressive transaction handling schedule/overdraft policy, though this was disclosed when I opened the account. What wasn't disclosed was the fact that business accounts cannot be opted out of overdraft protection. This must be how they make up their lack of maintenance fees #BanksAreEvil. I also really wish they were linked in with Early Warning's Zelle product, to more easily send funds inter-bank, but I've found workarounds. Thank you for going above and beyond, Lester! You've retained me as a customer and promoter of the brand, branch.

The bank manager, Lester B, does not care about the clients. I am closing my account after twice meeting with him & his failure to call back on both occasions. The first time he said " he forgot to call me,sorry." & The second time he said " There was nothing he could do". Definitely not a good reason to not respond. I I told him I was leaving the bank solely because of him. He didn't care about the $680 I lost. It wasn't a big enough deal for him to return a call.