PNC Bank N R H Johnson Blvd, Sun City West

PNC bought out and merged BBVA into their system. Total chaos. As a business we have been turned upside down. No access to a transaction list to download into our QuickBooks. Numerous hours, literally, spent on the phone on hold only to be disconnected. Local people don't know how to do the transition and cannot help us and they are overwhelmed and I cannot get an appointment for my branch manager because the only time she is available is during my work hours. Now the branch manager is great however the whole acquisition by PNC has been so chaotic that she cannot keep up with it. It's been two weeks and I still can't get my transactions downloaded because I cannot get through to a technical representative to show me how to get access. Some written information sent by another account representative said that PNC was to have sent me special access numbers for QuickBooks prior to the transition, however I received literally no written information for my business bank account. The worst bank transition I have ever seen in my 35 years of doing business. Additionally with this merger now there are charges from the bank that I never had to pay before. If this is a representation of how PNC operates for their customers than it won't be long before I bring my business elsewhere. Until I see different, I would not bank here. If it changes, I'd gladly upgrade my rating.

Total chaos after the BBVA switch. Waited 45 mins to deposit a check. I felt so bad for the elderly people in line waiting and no one there to offer assistance or even say where the lines started. No one knew what was going on. Their phone lines were down, ATM didn't work, and their drive thru lane was closed. This experience was the final straw to close our bank account and switch

Don’t try calling them….they don’t answer the phone…absolutely NO CUSTOMER SERVICE. I would suggest avoiding at all costs.

Worst customer service ever! This bank charges for everything

Kristian was very helpful on my first visit to the bank.

Poor customer service. Branch rep said they would contact me back, never did & avoided my calls.