PNC Bank Center Ridge Rd, Rocky River

Dismissive and rude. Absolutely no customers were in there. They asked us to use their QR code to join the queue. We received a text that we were next. After waiting a bit, a staff member told us that there were other appointments ahead of us, even though she was the one that insisted we sign up and then let us sit there and wait. I said we could wait a bit longer as we felt committed after waiting as long as we already did, and the staff member said that was not possible. This was a little after 3 pm on a Monday. PNC should take note of how staff is treating loyal customers.

Love this pnc. Numan is always helpful. The whole staff is very professional and treat customers like family.

When you waste an hour of your day to get absolutely nowhere. With something that can be avoided. It’s pretty crazy. I’ll be taking my business back to Huntington.

Never again will l come to this location. I went to the atm and took out $220 and it gave me all $10’s so I then had to park and go inside and wait for someone to help me. I tell her what happened and she goes to exchange my money but I didn’t bring in my atm card so now I have to go back to my car get that and go back in. In the meantime 4 people are now in line and they don’t let me go next. So what is supposed to be 30 seconds has turned into a 15 minute ordeal. Absolutely ridiculous service.

Horrible customer service. Thier rude to thier customers. They are slow, they run behind and then tell you that they could not help you because they are the ones running behind. Save yourself time and go to another branch.

Very great service all around, came to check their hours and not sure why this other customer is complaining about something that was totally her fault and not the banks. I know the bank can’t say it for themselves but as one of their customers I will say it for them, this bank doesn’t deserve a 1 star rating although.

One teller working and one lady directing you to wait in line. Thanks PNC for always providing lackluster service

They have been very helpful setting up my business account and in all my personal transactions