PNC Bank Franklin Tpke, Mahwah

Thank you to the ladies of PNC for helping me verify a fraudulent check from someone trying to purchase my art from another state.

Since I live close by, I have frequented this branch quite often over the past 20+ years I’ve lived in the area. I’ve always found the ever changing staff to be uniformly very kind, friendly and accommodating to the fullest extent that a branch office of large bank of this kind can be. I’ve dealt with all points of contact, drive in and walk in tellers up through management level; the service and attitude of staff is exemplary. Being in the retail sector for my entire professional life, I’ve expeienced plenty of harrowing retail ‘service’ (or lack therof). I’ve never seen anyone treat others in any way other than with kindness , helpfulness and friendliness, I’m writing to offset what seem a few sketchy remarks that lack specifics that, once again I’ve never seen in over two decades of regular visits to PNC Mahwah branch.

I'm not a fan of PNC in general but I find that this branch never has withdrawal slips at kiosk so I always have to go to the counter and get one. Whenever I do, the clerk seems annoyed that I am filling it out in front of them.

One of the tellers pointed out that my account had ONLY $100... Cause of the way she looked at me, I wonder how much a teller earns... Apparently $100 are nothing for this lady. Dark hair in her 40's maybe...

Very tough management... at some point they not even answer your questions... I did feel some kind of discrimination..went this time but no plans to go back.. thank you

The brain dead customer service rep and her surely attitude quickly outweighs any benefits. Never again and I mean it!

love this bank great people and a great bank

Drive up teller and ATM available