PNC Bank Railroad Canyon Rd, Canyon Lake

I can’t say enough about how amazing the customer service is! It’s like having your best friend helping with your transactions.

This bank and more specifically this branch is absolutely horrendous. The bank lacks efficiency and the employees have the inability nor the desire to get customers in and out in a timely manner. There has never been a situation where I have gone to this bank to withdraw money or cash a check and been able to to get out in less than 30 minutes. The bank manager specifically has zero interest in maintaining good rapport with customers and goes out her way to show that her “managerial tasks” are more important than the customers waiting in the lobby. This bank could be better run by a bunch of children and am sorry I ever trusted my money with them.

Madianne the branch manager is an amazing person! She promotes the benefits of BBVA. Currently they are offering 1.40% on 12 month CD. They also have a great staff and a fantastic Equity line of credit! Thank you for for your help!

They can't help you if all you have is a prepaid card vs. An account. How can you go in a bank and open a prepaid account, then not be able to access your funds from there?

The ATM shorted me $100 and they said they don't own them, and have done nothing to even call me back let alone give me my money.

Lovely and so polite employees there. Great bank in EUROPE.

Nathan is awesome. He is always so helpful.