PNC Bank NJ, East Brunswick

Quite confused about giving the rating for this PNC branch. Overall I had good experience with the bank, however sometimes I was turned back without the work done so giving 3/5 stars for now. I stay close to bank area so it was great help even when I didn’t had car. Staff is mix of great and average relationship officers. Place has around 10-12 parking spaces and it has drive through ATM. Additional ATM and deposit machine is present inside the bank with a separate entrance and is open 24/7. Thanks,

I have been a customer of PNC for more than 20 years, never an issue with any branch and the staff. Until today at this particular branch located at 289 NJ 18 in East Brunswick. By the reviews I see I’m not the only one to express the unsatisfaction and frustration towards this branch, specially with the Manager. Not only he is rude but unprofessional with no good manners to customers, not pleasant. He told me that he couldn’t help me that he couldn’t do anything because of PNC rules. I knew he was wrong because I have done this transactions for the past 20 years so he was wrong! I end up calling PNC call center and made my complain. They end up sending me to a different PNC branch. With very nice staff members. Was in and out with no issues, problem solved but I had to go out of my way. So dear Manager please pay attention to customers reviews you may learn a few things from them and change your manager skills.

Terrible bank. Can never put you own money in the ATM. It's always full. Only one desk to do your business. The other employees were just sitting around talking while I was in line complaining. Going to get my money out of there. Very poor bank.

RUDE RUDE RUDE! I called this location today to inquire about something for my mother who doesn’t speak English and I was passed over to the manager who was nothing but nasty and didn’t want to help me from the second she answered the phone. She told me her staff was too busy “on the floor” and she was doing me a “favor” by accepting my phone call. As a district manager, I am baffled at the lack of service and care this woman had on the phone. She should be ashamed of herself and should be trained on proper etiquette when speaking to a customer.

Horrible long wait times every time I come in. If it wasn't required to do my work deposits here, I rather drive out of my way to the Edison branch. No drive thrus for fast transactions so had to walk in every time. Their manager is condescending and bad customer experience all around. Like someone else said, probably trying for a more personal banking experience, but all I need is to make my deposits and get out. Please stop making small talk.

New ATM took 3 different attempts to accept a cash deposit, with uncrumpled bills probably due to the awkward new slot design (had been folsed and flattened out, never had a problem with any other atm). Didn't provide me with a resulting account balance, and when I specifically asked for the balance from the menu it returned my card telling me "that service wasn't available". Would seem to be the absolute minimum you'd expect your bank to be able to do.

I came from far away to deposit an electronic check and I have already made it in other branches without any problem, here I was attended by Marelyn Baczer and She did not accepted it, She did not want to print it either she told me to go and printed somewhere else, in all the other branches They have been very kind and they have printed it for me for later depositing, this unfortunate woman should not be a branch manager, she very rude !!

This place went downhill since they changed locations. The manager is degrading and rude to his staff. I unfortunately need to come here for work related banking or I’d never step foot inside. The wait time to be helped is ridiculous. There’s no “tellers” everything is open, I assume to provide a more personal experience but it’s acthally horrible. The rooms in which they take you into to help you with your banking are situated with nothing but windows to the outside. I can stand outside and look at everyone’s information on the computer. It’s just an overall horrible banking experience. I wish I could give it zero stars

The bank was better when it was across the street. Long wait times. ATM machine isn’t always working.

By far the rudest branch in the area. I posted 1 star a year ago, and I’m returning to confirm this is still the case.