PNC Bank Gulf Shores Pkwy, Gulf Shores

Have not been able to access online banking since the BBVA merger. Tried the toll free number but couldn’t ever get anyone that was in the US. Went into the branch to get some assistance. No one waiting in the lobby and only one couple sitting in an office with a bank representative. Teller was pleasant and told me I had to be put into the queue. Two other bank reps sitting in their empty offices. They were not on the phone and did their best to not make eye contact. After waiting 20 minutes I asked the teller if there was only one rep that could help me and she told me no, the others were “busy finishing up.” I have been a bank customer since Compass Bank days, over 30 years. I’m done. Now looking for a new bank.

Worst banking experience I have had. Ever since they merged from BBVA to PNC, it has been one thing after another. Now if you want to deposit checks you have to pay a percentage fee more than Walmart's just to get your money instantly. BBVA used to do it no charge. If you want to transfer funds to others who have the SAME BANK you have to have 2 accounts open. If you want to get your cashapp withdraw instantly, good luck sitting on hold for an hour because the branch can't release it. There has literally been nothing but negatives stacking up because of this switch, payments pend for ages, the app makes it confusing to see your ACTUAL available balance, and sometimes my card would just randomly decline for absolutely no reason then go back to working again hours later. Avoid PNC like the plague. I'm looking for a new bank.

Corey helps me everytime I go in there and she is nothing short of extremely kind and helpful!!

Ariel and Gabriel were amazing very professional

Due to the multiple closing of all PNC branches within 30 minutes of my home I will be closing all 4 of my accounts and going to another bank.

Worst customer service ever, you try and accomplish a simple task paying off a loan and it takes months to do something that should be processed in a day tops. This company needs to get their processes straight or not even offer loans to people if it's this much of a hassle. DO NOT GET A LOAN HERE.

Very upset with the customer service. The ladies at the desk did not want to hear anything or help whatsoever. Needs better staffing.

Worst customer service I've ever experianced. It takes months to get anything done if you try over the phone. And literally a waste of time trying to walk in and deal with.

Horrible experiance unfriendly staff not helpful at all.