PlainsCapital Bank Kirby Dr, Houston

Fist of all I want to say that We deal with multiple banks for our business but customer service from Plains Capital I put in last. The ladies at counter don’t believe in greeting and smile. They look like they don’t want to be at work. No hi , No thank you. I will suggest they should work on their customer service as they are new and if they want new customers. Thank you

Every time I walk in, I first feel very safe as there is a friendly police officer at the door. Next I feel like a valued customer as a smiling receptionist greets me an offers to help. Then, a really nice gesture is the refreshments they offer! I know of no other bank which does this! Finally, the bank is in such a great location, and easy to either walk in and out, or drive through.

They did not notify customers when the bank was recently sold. Service has steadily gone downhill as their ambition to grow has ramped up. Not a bad bank at all but website customer portal is very poor and access to past records for tax purposes extremely difficult. Staff at the tellers are great.

All of the staff always friendly and efficient. I have small accounts with the bank, but you would think I am a shareholder the way they treat me!

Will never do business with this bank, terrible customer service, especially dealing with Macy.

Not very accommodating behind the counter, but very accommodating with their seating area and refreshments.

Great service, people are really 👍