Plains Commerce Bank W 49th St, Sioux Falls

I have Preston as my mortgage banker, he is very prompt and skilled at what he does. I had a situation come up and needed to switch bankers at the last minute of purchasing a home. He helped me very quickly and went above and beyond my expectations! I highly recommend Preston Evans if you’re looking for a mortgage banker.

My husband and I decided to get a mortgage loan through Plains with Tyler Schulte and his team. Initially, things were going really well. They’re friendly people, and answered calls/emails promptly. Tyler told my husband and I that we qualified for a 5% “gift” from the state and that it would cover all of our closing costs and down payment on the home we intended to purchase. Great! Right? From January-March 2022 we anticipated we would be getting this amount from the state and had been anxiously awaiting our closing on our home. We had someone take over the lease on our apartment and had everything squared away, just waiting for 4/1. We were in the midst of packing our U-Haul and cleaning out the apartment on 3/31 when we received a call from Tyler at 4pm saying that our assistance got denied and basically we either came up with almost $15,000 or we didn’t get the house. Not even 24 hours before closing and we get told we come up with the money or are basically homeless?? An “I’m so sorry” and “I’m heart broken over this” later from Tyler, my husband and I were able to come up with the money (THANKFULLY) and we’re able to close on our house the next morning at 9am on 4/1.Tyler and his team had all of the necessary paperwork over a month in advance and all of this could have been avoided had the paperwork been filed correctly in the first place. We submitted the same documents MULTIPLE times. I’m obviously very happy that we were still able to purchase the home we had been waiting on for almost 2 months, but now my husband and I are out over $14,000 and have had to put a lot of things on hold due to finances being tight. I definitely would NOT recommend going through this institution for loans and will make sure I do my research thoroughly in the future. Definitely learned my lesson and I hope anyone reading this can avoid this situation as well.

I'm not sure when Plains Commerce Bank decided to become a dishonest bank but strongly reconsider doing business here because they cannot keep their word! After the storm in May, my house was damaged and I received a check from the insurance company that both myself and the bank must sign. I was told they would overnight it back to me, it's been almost 3 weeks and it's still not back with no reasonable excuse. Just lies! I'm done doing business with these dishonest people!

Bella was extremely helpful in getting us a mortgage for our new home! She was very professional and helpful in getting all of our paperwork in order and in a timely manner. Would definitely recommend to everyone!

Switched my bank account to Plains with the plan of working toward my first home loan. The KASASA checking account is great but what was the most impressive was my experience with Lisa Swenson, my mortgage banker. Lisa took the time to explain everything over and beyond what I expected and really helped me get the most of my first home buying experience. With the acreage craze just outside of Sioux Falls, I had to move quickly and Lisa always answered my many calls/emails/texts and worked after hours to make me feel comfortable through out the whole process. If you are looking for a bank and partner to obtain a mortgage with, go see Lisa at Plains!!!

Kyle Swiden at Plains Commerce Bank is the person you need to know if you plan to buy a new home or refinance your existing home. Kyle and his team go above and beyond to make things happen that other mortgage companies would just say no to. Also, they pride themselves in speed and accuracy so that you can get into your new house or finish up your refinancing as quickly and easily as possible. If you are in the market, reach out to Kyle and get pre-approved so that when you do find your dream house it won't slip through the cracks while you wait for some other lesser quality banker try to help you out.

I contacted Plains Commerce Bank requesting they consider adjusting my Annual Fee. I have been a credit card holder, with a saving account, in good standing since 1992 . As a retiree working to minimize my expenses I was told by a Customer Service Rep and Supervisor that the only way to change the annual fee is to CLOSE MY ACCOUNT. Is that fulfilment of a pledge "We are A Bank That Cares"?

Great Team over at Plains!! Kevin and his team were efficient, professional, and absolutely courteous to work with. Just refinanced late summer and everything went smoothly. Thank You Kevin!!

Working with Shawna at Plains Commerce to buy our first home was an excellent experience. Shawna was able to answer any questions we had and made the buying experience so much easier than I anticipated. I would recommend Shawna to anybody to buy a home!

The mortgage team walked me through my the process and did a fabulous job. Kayleigh & Leslie were an all star squad as was Kyle. Thanks for making this happen and for all your patience and hard work.