Pinnacle Bank Village Sq, Gretna

I called to do a wire transfer and the lady who helped me, Kathy or Kathleen was very rude and expected me to know how to do everything. she seemed very disinterested in helping me and made me feel stupid. terrible customer service and she lied to me as well. she said it went through and it definitely did not. I called another location and the lady who helped me there was 100x better

I recently used this branch to take out a loan for a motorcycle. Mary, the branch manager was wonderful to work with. I was unfamiliar with the process and she did a great job walking me through the steps and helping to get me the best rate and terms possible. I have been banking here for over a decade and have no intention of taking my business elsewhere. Thanks to Mary and staff for the personable and friendly service!

Great customer service! I didn't have an account here but needed a quick notary. They were more than willing to help! I would definitely use them if I lived in the area.

Wish I could give it a negative star... Multiple times I have had issues with THIS branch specifically... Tonight I got to the drive through (that closes at 6)at 557...the teller showed up to help me after I pressed the call button multiple times... Only to tell me that they close at 6 and that I could not make a deposit because she had balanced out the drawer... Then proceeded to balance out her drawer right in front of me... I have pictures of her counting her drawer down soooo .. Cool pinnacle, cool.