Pinnacle Bank S Broadway St, Joshua

Do NOT get an account here. We've been with them for about two years. In two years time I've had my account hacked to the point where we had to get a completely new accounts. And the straw that has absolutely broken the camel's back is that they cashed a check as if it went through on a previous day in order to charge me 100 in fees. I have the screenshots to prove what they've done...and they don't care. I will be going to a real bank in the coming days.

I absolutely love this bank, they’re always so helpful! Whenever I need change orders they help me out with a smiling face! Since this is a community bank they’re very helpful when it comes to mortgages as well!

Unless you love getting your account hacked and the bank never giving your money back even after the fraud detection center said they would refund the money. They also overdrafted the account by sending a paper statement that costs 5 dollars, which in turn charges a 4 dollar over draft fee. For one, we are NOT signed up for paper statements. Second, if the money from fraud detection had been returned (even though its been well over a month) the account would not have been overdrafed! This is the absolute worst bank we have ever used. They take the title "professional scam artists" to a whole new level!

I always get welcomed with a few smiles and “hey how’s your day?” Will forever be my bank💯

Hours are awful have to take off work to go to the bank