Pinnacle Bank Golden Gate Dr, Papillion

The years we have banked at this Pinnacle Bank branch, one thing has NEVER changed. The outstanding customer service! They greet everyone like family. Everyone is their number one customer. Thank you! Sincerely, Rich and Janet

Awful. I left for another bank due to the treatment received at this one. My daughter had a fraudulent charge come through on her account. A couple weeks later I was in trying to deposit my tax return check and was questioned about the dispute on my daughters account while in the lobby in front of others. She then proceeded to double check my check and photo ID that the clerk had already checked. Mind you, she was not called over for anything, was just being nosey, rude and accusatory.

This Branch repeatedly has bad customer service! The woman branch manager has been and always is nothing but rude! She actually called a (and/or) cosigner to verify if they endorsed a check I deposited. Most blatant attempt at calling me a liar without saying it to my face. Calling corporate in the morning to speak with upper management!

I used to work at this Location, and I know the leaders of this Bank are advocates of all their customers. Additionally, upon recent visits, this particular location has a fantastic staff!

Brady and Olivia were professional and fun to work with today, thank you for having them!

Consistently paid. No problems. COVID-19 So asked for forbearance. They said sure just pay interest but so long as you send xyz paperwork which has nothing to do with anything. I’m a great customer. In this circumstance it should just be yes COVID-19 sucks we will push off the principal (which will net the bank more money) and have a nice day. Incredibly disrespectful.

We've used this bank since 2008 when we moved here. They are always super helpful and very friendly. I highly recommend our bank!