Pinnacle Bank Ne Alsbury Blvd, Burleson

Great bank. Switched to this bank after I had enough of Simmons bank. Only reason for 4 stars is only 1 bad experience. During Covid pandemic all transactions were done thru drive thru. There was no notification that lobby opened at one point ( I knew they were doing appointments only). I always got my money orders thru drive thru during pandemic quarantine. Well, I guess lobby opened because one day I was told to come inside for money orders. No big deal I guess but a note saying lobby was open for these transactions would have been nice. Otherwise very happy with this bank.

I have had nothing but issues since I've opened this account. I was first told I had to show proof of my marriage before they would take my madien name off of the account and use my married name. When I went into open this account I gave them my license and social that both have my married name on them. Since I had been married for more than 5 years at the time that I opened the account I thought that was very strange. Hello go off of what my DL and Social say. 🤦‍♀️ Anyways I looked past all of that. Since I've opened this account my card and my husband's card have been compromised at least once every 3 months. For the last 2 years. They used to allow me to show my ID at the drive through and get a new bank card. No big deal especially since I have 3 small toddlers. It was great. As of today apparently I can no longer do that. 🤦‍♀️ I'm so beyond irritated and just over trying to use this bank. Words of advice.👏👏👏 I WOULD NOT RECOMMEND THIS BANK TO EVEN AN ASTRANGED FAMILY MEMBER 🤦‍♀️👏👏👏

Super great Bank and staff. Very helpful when needed and has superior fraud monitoring. They always have notified me immediately if anything looks suspicious on my account. Free checking and no minimum amount required. That says a lot to me! Highly suggested for anyone needing an easy free checking account. Just wish they had branches in ft. Worth and the Arlington area!

This bank does not respect veterans. If you are in the military or a veteran as I am, or even just know a veteran. I would suggest banking elsewhere.