Pinnacle Bank S Old Betsy Rd, Keene

Worst customer service of all time. I managed to get someone to acknowledge me after sitting in the lobby for a good 15 min. A colored man walked in after me and no one helped him either. It wasn't until a tall white man entered the building that the loan officer came out from one of the back rooms to greet him. Totally disregarding the two people sitting in the lobby. I had to speak up and say I had been waiting for 15 minutes before I was able to get any assistance whatsoever.

The male in the drive thru clearly does not have an interest and sits around while everyone else works. Also has a bad attitude when he has to do a slight bit of work.

So my card was stolen while still in my purse. My account was drained to say the leased. Went in to report it and I was given my money back and a new card but was told they would do nothing about investigating who stold my account information. Did not know it was that easy to get away with credit card fraud so the crook got away with it even though I have an address. All this being said I no longer feel my money is safe with pinnacle bank at all. 3 stars for the years it was good to me but moved on to another bank with better security.

Great employees and they are able to give loans on antique/classic cars too which some other banks won't do anymore

love this bank also Amy Lingo is the undisputed greatest Banker in World, Larry Summers, Christine Lagarde you guys could take some notes from this Gal.

Free checking, no minimum balance needed. Everyone is friendly. They are way better to deal with than the big name banks.

I witnessed harrassment of employees while being helped. Management was rude. Not a pinnacle bank you would want to go to.

Very friendly just bought a house used them for loan very helpful smooth process it was done fast amy lingo and Vicky marsh are very good at what they do

Been banking here for over 10 yrs..awesome bank awesome customer service..

Great customer service, perfect help for my banking needs!