Pilot, A Part of LMCU E Fowler Ave, Tampa

Trish Skipper is a GREAT and very customer-oriented bank representative, at the refreshingly, cozy & quaint, Lakeland branch. She really went above and beyond to help me get some C.D.'s cashed from an inheritance, which required a bit of extra work. she is very friendly, mannerly and a complete pleasure to do business with! She also knows her field and is on the ball. I HIGHLY recommend doing business with her at Pilot Bank, soon to be Lk. Michigan credit Union. I live in winter Haven and will be doing some banking business with her in the future, regardless of the distance. Great, old-fashioned, hard to come by, superior and genuine, customer-service! In a world of people and business's that are losing their approach to being person-to-person and building customer-relations, this Lakeland branch of Pilot Bank, really stands out! the bank teller there was very nice and helpful as well. I was very impressed! A+ and 5-STAR!

Craig Simon was amazing helping me get what I needed in this COVID time. I am leaving a very large bank and moving all of my business to Pilot Bank because Craig's service is fantastic!

All nice people and helpful. Thank you for your service. Joe, Tampa Lift Chair Showroom.

Worst online banking experience I've ever had.

Closed Early. Easter tomorrow and this is the only one open on Sat.

None of the employees are wearing masks. Dangerous for us all!