Pickett & Hatcher Educational River Rd, Columbus

By far the best student loan servicer I've dealt with (compared against MEFA, MOHELA, and AES). They're a small staff, but in my experience with them it's meant that you never have to deal with some customer service rep whose soul is crushed - I talked to the same two people there throughout all my years holding an account with them, and they were always responsive and helpful with questions. So if you can handle making payments while you're still in school, they offer good customer service and better interest rates than any other private provider I could personally find - my only regret is that I only found them in my senior year.

I typically don't leave reviews for places, especially if they're negative but I've had such a frustrating time with this company. Taking a loan from Pickett and Hatcher is the absolute worst decision I made. Navigating their website is difficult, especially when I'm trying to find out the details to my repayment process. On top of that, they are forcing me to start paying my loans while I'm still in school. I don't suggest this place at all.

Called Recently and I got the President by accident. He was awesome, He seems like a hands on guy with the business. Will post more as my experience increases with this company over the next 3 yrs.

Excellent customer service. Representatives are cordial and helpful. Loans have affordable rate and have helped two of our college-bound students.

Nothing but love for this place my cousin works there