Phoenix Financial LLC E Trent Ave, Spokane

Our vehicle was in an accident and a total loss. Our insurance issued a check for the full remaining balance to them the day payment was due. Instead of ever processing the check that was sent to them they tacked on "late fees" to our monthly payment and then reported to the credit companies that we were delinquent. Our insurance company had to call them AGAIN cancel the old check and send a new one. Even with payment secured and on the way, they still continue to charge Late fees and report negative on your credit! Absolutely horrible given the fact we have NEVER been late on a single payment with them. DO NOT do business with them! Will never finance through them again.

If I could give them 0 stars I would. Unprofessional, rude, and horrible communication. I have left numerous messages over the past couple months and the lady never called me back. Received a call today from a lady who says she’s been the one handling my account yet I’ve talked to the same person over the past 3-4months and never was she rude to me like this lady was. Claiming I’ve yet to call or anything. Stated there were no notes showing my previous calls (thank god for my call log). RUN AND DON’T FINANCE WITH THEM!!!

Phoenix Financial has been amazing to me. When I first got my loan, I had a well paying job and was able to make my payments regularly. Recently things changed, and although I unfortunately fell behind on my payments, they have been wonderful and been willing to work with me despite everything. Everyone I've spoken with has been kind, courteous, professional, and I truly can't recommend them enough. A wonderful, down to earth company with exceptional employees. I'm forever grateful to them.

The ladies at Phoenix Financial have been really helpful and very nice when I have had to call them. I've bought 3 vehicles through them and never had a problem. I've paid two of the vehicles off and just bought the 3rd one last month using one of my old vehicles as a trade in for the downpayment and was given a 200$ credit for being a returning customer. My credit rating has gone up due to the fact that I made all my payments on time or before the payment was due. They even sent me a check when I over paid them. I did have a few issues with Auto Credit but they were worked out and I'm happy with their serves. My daughter had issues with the car she bought from Auto Credit. 3 months after she bought the car the tranny went out on it. She just let the car go back. They did go after her for the payments and she took a hit on her credit report which I don't agree with. There is always bad with the good.

Phoenix financial has not only helped me but worked with me when I needed it the most. I am almost done with paying off my vehicle and Phoenix financial has done an amazing job with the customer service down to them making sure they are doing everything in there power to help you! I applaud them and thank them for there consistency in making sure I was taking care of!!! 💕

I had a car loan through Phoenix Financial and loved the text messaging option for communicating! I could ask any questions and make my payments so easily with my card they saved on file! And anytime I did call I called I was always helped right away by Leslie or Kyle! Thank you Phoenix Financial!!

BUYER BEWARE!! we bought a car through auto credit using them and we couldn't keep up the payments due to a loss of income. We only owed 2 months of payments and the Repo fee. They turned around and filed a collection against us for almost the full cost of the contract!! We don't even have the damn car! I filed a complaint with the State Attorney General I would suggest you do the same if they put the incorrect amount owed on your credit reports!!! SO STUPID!!

I have paid off one vehicle, am close to paying off another and recently purchased one all through Phoenix. I have a high interest rate but bad credit so to be expected. They are very kind and an amazing place to work with! Last year my grandfather passed away and my husbands uncle passed away within two days of each other so we had missed a lot of work due to travel, funerals and grieving I called to see if I could make my two payments late and they said that they were very sorry about our losses and not to stress out about money during a time like this and pushed BOTH of my payments out a month! Amazing people! Keep an open line of communication, pay your bills, stick to what you agree to and they are the best to work with!! Thank you so much Phoenix Financial!

They have always been great to me. To all that claim their vehicles were repossessed, this would be because you haven't made your payment/payments on time. Sorry you had problems in your life or with your jobs, but if you don't pay they take it away. Phoenix gave you a second chance, or should I say last chance and you messed it up. So how is it the banks fault?

I bought my truck through Phoenix and I made every payment on time. My credit score went up 50 points!!! Because I have bad credit I bought cars other places and no one ever knew because the "in-house" financing that other places have didn't even report to my credit. I have now the car of my dreams through Global Credit Union and I still have a high rate but I never would have fixed my credit without the chance Phoenix gave me.