Philadelphia Federal Credit Union Arch St, Philadelphia

I have a checking account, a savings account, a line of credit and a loan. I have been a customer with this bank for over 10 years and I deeply regret all of the time that I have wasted with investing my money in this terrible financial institution. I have a tight budget and pay my bills down to the last dollar. I live paycheck to pay check so I cannot afford for any miscellaneous charges to hit my account. Beware! This bank does not like to waive their bank fees, so you're on your own if your account ever goes negative. I had an unauthorized charge to my account because a credit card payment tried to hit my account twice. I called PFCU customer service and they wanted to charge me $15 to place a stop payment on the charge but wouldn't budge when I asked to have it waived because I am the one being inconvenienced! You want to charge me to protect my account from a transaction that I didn't authorize!? I'm calling to dispute the charge because I don't want to spend any extra money period! I get paid bi-weekly, and I expect to have my acct balance left in tact until I get my next paycheck. The credit card merchant has agreed to refund the $129.50 charge, but you won't place an immediate block to prevent another auto debit of funds out of the acct unless I pay an additional $15!? Whose the scam artist here!? They have a policy, if you caused the issue, they say there is nothing more we can do. I have worked at First Union, Wachovia Bank and Wells Fargo through all of those bank mergers for 8 years and the first thing that I've learned is that there is always something you can do, and to always try to go above and beyond for your customer. In this case I DID NOT cause the issue, but providing the highest level of customer service to protect my account was not even a priority unless I paid them. :( After my loans are paid off I am closing my accounts. I am posting this on every pfcu listing because that is how angry I still am!

Kind and friendly staff. Always helped me when I needed it. I had a few unauthorized transactions that they fixed right away. I was only charged a few over draft fees since being a member and they waived a couple that I disputed. They are close to my job so they are extremely convenient.

This location of PFCU does not have an ATM located near the branch. The ATM is downstairs in an unsecured location and not only is the location not safe, it's locked during the weekends so good luck trying to access your money. It really is not fair to customers to not be able to have access to an ATM when the credit union is closed. I also could not withdraw money from the ATM at the 12th and Chestnut location as the ATM kept telling myself and about 5 other customers that the transaction could not be completed at this time. I have really begun to depise banking with PFCU, they don't have enough branches or ATM'S in the city and the service has changed since they opened it up to the public. I am really frustrated with what happened today and now I have to pay a fee to withdraw my money from a non PFCU ATM!!!!!!!

I think this PFCU branch might be the worse, all of the tellers are stuck up and feel like the customers owe them something. The atms suck and you can never deposit money that is readily available during hours, outside of operation.

great service, friendly and helpful tellers. such a good bank to open any type of account with... sometimes there is a line here but its usually just in and out type of service.

Friendly, efficient and fast. Sloan street community garden Loves this credit union!

I t has a pleasant a atmosphere, and the tellers are courteous!

Why is there no outside ATM for after hours access?

Personal attention on the phone and in the branch.