Phil Jawny with TowneBank Mortgage Falls Of Neuse Rd, Raleigh

Made our first time home buying a breeze! I was super nervous about underwriting because of stories I've heard. We didn't have any issues. Leslie was great and knowledgeable she made sure we understood all the details. She was not responsive at times but that is understandable, such a busy time. Overall would definitely recommend.

Great communication with Phil and his staff during this very complicated process. They were all very responsive to any of our concerns and guided us through from start to finish. GREAT job Phil.

On spot and made my experience wonderful. They helped me secure and interest rate of 2.25%!! Their communication was great. I actually had a great experience with Diane, Jennifer and Tony and already referred 2 of my friends to them.

If you're considering Phil Jawny because you were offered incentives from the builder of your new home to use them as the builder's preferred lender, my recommendation would be to make sure you apply to at least 1 other lender so you can reasonably compare rates/selling costs throughout the time between signing of purchase agreement and closing. When we first got a quote from them, their rates were comparable to the market. Their rates only increased over that of the market as we got closer to Closing. Incentives may still make it worth it to stick with Jawny, but you need that 2nd lender option to fully compare/contrast, and perhaps, hold their feet to the fire. The Team themselves were very nice/helpful and their process is about as seamless as you could hope from a mortgage lender.

The overall experience with Phil was substandard and rushed. What was communicated in the way of an interest rate was significantly altered at closing. The closing was delayed and ultimately the home loan had to be reconfigured to accurately represent the interest rate. I had to go up several levels above Phil to get resolution. Would highly recommend to thoroughly research your home loan options before dealing with Phil.

My husband and I had an amazing experience with TowneBank. Leslie was absolutely wonderful to work with. She was extremely informative, patient and never hesitated to give us the best advice she possibly could. Her experience and expertise made the process worthwhile and we really appreciate everything TowneBank did for us from the amazing rate, to the emails and app to keep us updated, to the closing date.

Leslie Roberts helped my wife and I through the loan process. She was great to work with from start to finish. She is experienced in this area. She is professional, responsive and always helpful. I highly recommend her and the Phil Jawny group to anyone!

My wife and I walked into this with absolutely zero experience in building a new home. Your team treated us as if we were your new partners in business. Step-by-step walkthroughs on every email from beginning to end. Your staff is amazing and we could not have imagined this process in building a new home to work out any better than it did! Thank you TowneBank Mortgage!

We were able to move into our dream home earlier than we thought. We shopped around for rates and lenders and by far this was the best rate. We were able to get our questions answered right away and knew what was going on every step of the way! Thank you for the amazing experience.

The team at the Jawny Group is friendly and I truly believe they helped me identify the best loan option. I’m in my brand new home. Many thanks to Leslie and Diane for their help along the way.