PHH Mortgage 8th St, Boston

My reverse mortgage was rece tly transferred to PHH & it's been a disaster to get any information that I need. I simply want to get a line of credit draw. It was a cinch with the previous company (Champion Mortgage). I've called a couple of times but get no good information. I've e-mailed a few times but no one answers me. I agree with all the reviews that I've been reading about PHH. It really is a disaster!

My mortgage was transferred to PHH and it’s been a nightmare ever since. I have never missed a payment but they fail to distribute insurance and taxes escrow. It will take you about 15-20 minutes to get a real person on the customer service line just from navigating the awful phone tree. Stay away from these guys if you can

If we could give zero star, we would. They need to give us a check ($$) from extra escrow in April, still we don’t have the check now in July. We called them in June to ask about it, they said they will send us another check. No problem. Still we don’t have the check in the middle of July. We had to call them again. Each time, it takes 30min to speak to a person, who seems to be in charge but not able to help. It’s very frustrating. Finally we are talking to a woman from the “escalation” department, who called us to tell us the check was cashed at the end of April. We told her that we never received the check, not to mention to cash it! She kept on asking us to re-check it and told us the check was cashed in a bank we never used. We did recheck our bank account and we never cashed it. She told us that she will have to figure out where the check is but not to mention WHEN they will pay us the check! We still don’t have the check after more than 3 months. The company is totally NOT honest!!! They are misusing their customers’ money!

I’ve never written a bad review but I don’t want anyone to experience what I’ve experienced with this company. They’re absolutely horrible! My mortgage was sold to this company. I can’t believe they’re allowed to be in business. Their customer service people are in India. They are very responsive and nice but they are not permitted to do or fix anything. After hours and hours of calls, mailing documents and emailing documents I can finally pay my mortgage online (which they charge extra for) instead of mailing a check.

They send promo junk mail daily. Last 30 days. I have 30 promos marketed towards me. It's out of control. Asking me to refinance every day for a month is insanity. This harassment must stop !

TERRIBLE company to work with. Unfortunately, our mortgage was sold to them. 60 days later we were blindsided with payment fees. I've had many mortgages but never worked with a company that you are charged a fee to make a payment on line. They suggest paying via check which takes 10 business days to process. Their mission statement states "to delight our customers, through caring service and innovative lending solutions for homeowners and commercial customers. Nothing about this payment plan is innovative. It's simply a means to penalize people that pay their mortgage promptly and way for PHH to increase their income through charging their customers ridiculous fees.

The WORST customer service and automatic phone system, constantly being disconnected. Takes me over an hour every month just to pay my mortgage because the menus to get to payments are a complete runaround. Then when you finally get an actual person to talk to, and you think you’ve finally made it, jokes on you... you get absolutely nowhere with these people. I am PRAYING that my mortgage gets sold to another company soon. If you have anyway to avoid this company do it. If I could rate them 0 I would.

Horrible service. My mortgage was purchased by PHH and my taxes even though in escrow are 6 months overdue. They refuse to follow the instructions from my town to request a lien certificate. I get disconnected every other time I call. I am told "Don't worry this has been escalated". I have been calling since May once I found it was overdue. Now 7/6/2021 they refuse to take my call. All of a sudden after at least a dozen calls my name somehow changed and they cannot verify it's me calling. I have no other name to give them. I offered to email a copy of my license and the person refuse to accept it. I was told no escalation was available to fix my issue and I could request a "callback? Town hall says I'm close to having a lien put on my property if this is not rectified. This company is absolutely horrible.

The first company to ever charge a handling fee for an online payment. $7.50 to pay online. Didn't sign up for this, my mortgage was sold to them. I will never use this company again.

My mortgage has been with a few different companies over the last 25+ years. PHH is the absolute worst. I've had ongoing problems accessing my online mortgage statement and today the site is informing me that I need to 'reregister'. Why? This reregistration requires me to provide my social security number on their likely insecure web site. I don't think so. What kind of operation is this? Have they been hacked?