PGM Real Estate W Market St, West Chester

My ceiling fell through in 2 different places and the second time they didn’t even put a new ceiling tile in (like I can see the foundation of my home through my bedroom ceiling). The first time it fell through above my bed. The steps are leaning and yet it’s consistently been approved by the borough for inspection. The downstairs kitchen stove and oven are broken and aren’t fixed because there’s one upstairs, so we technically don’t need it. When we continued our lease with them they raised our rent by $500 without making a SINGLE renovation. Our toilets are constantly running and maintenance has fixed them so many times and it fixes NOTHING. They also did not have the house cleaned before we moved in. The house I live in is genuinely unsafe and needs serious work that these people are not willing to put in. I would not trust this company and their properties.

I have had the pleasure of working with PGM Real Estate for several years now, they are highly experienced and qualified for any and all real estate and property management services. They have a great team that is readily available to assist clients and tenants. I would highly recommend PGM to colleagues, family, and friends!

Justin was a pleasure to work with - he’s analytical, thorough and quick, yes his personality is easygoing and warm. He was also easy to get a hold of and a quick decision maker. I’d highly recommend working with the whole team!

Straight forward and simple rental process. Shelly has always been more than helpful and understanding when issues may arise and works with us to find the best solution possible. Unlike a lot of landlords in West Chester PGM actually takes the time to work through problems with you instead of making a bad situation worse

A nightmare .. the worst house I ever moved in. We had no heat for 2 1/2 weeks in October. I am 6 months pregnant with 3 kids ages 2,3and6. We all had to sleep in coats. They fixed the issue once I called the health department now the upstairs is warm but downstairs still has no heat. Now I’m fighting a water issue. My first water bill here was $1900 and has been between $500-$1000 every month since! (September to present). I am fighting and it’s very stressful. Property management ignores me about the situation. I am very close to losing my housing assistance if my water gets cut off. DONT RENT FROM THESE PEOPLE! Someone called me about my bad review but never called back once I left a voicemail about what was going on lol if your from Coatesvillw you know me or someone with my last name. Trust my review!!!!! ( I do believe Shelly in billing is a sweetheart and was the only one that showed concern about my water problem)

I've had an excellent experience with PGM Real Estate- the rental process was easy, they have been responsive and helpful, and they have been open and easy to communicate with. I am very happy to be renting with them!

I've worked with PGM for over 9 years. They always seem to go above an beyond for their clients. Whether it's negotiating a great deal for their client, or helping insure their listings get sold quickly their focus is always on the client. I don't hesitate referring clients their way.

PGM caused a huge issue for my roommates and I, but when it was addressed we had someone reach out and try extremely hard to fix it. With moving out, we hope it's a positive experience so that way the relationship stays strong there. I appreciate their effort in fixing their relationships with their tenants if a mistake is made.

I highly recommend renting with this property management group. They are professional, extremely responsive and Shelly is extremely knowledgeable and most helpful. This experience is based on renting a property through them for two years.

Terrible “landlords.” Takes several days, even weeks, for maintenance requests i.e. cracks in roofs and poor wooden floor conditions. Takes 1/3 of security deposit to not even put the the money back into the property and just paints walls from year to year. They would give an inspection date and then show up randomly several weeks later unexpectedly whenever it was convenient to them. Completely unorganized group of people and would not recommend. Would rate zero stars if possible.