PFFCU - Police and Fire Federal Credit Union Arch St, Philadelphia

The credit specialist Dan with the terrible British accent is very rude and condescending you guys claimed to be the best at customer service yet you and the supervisor didn’t display that

If you need convenience, go somewhere else. They make the simplest task so difficult. Other than my money clearing 1 day sooner, there is absolutely NO other pros about banking with this institution.

Not honest with members, will not approve members for the simplest of loans! Would close my account in a heartbeat if the location was not convenient. But Im still looking for a better credit union!😣😧☹😫

I opened an acct for my daughter in 1988 with her and my name only on the acct. I recently called to check on it for my daughter as she is having financial problems, but somehow someone changed the acct without mine or my daughters knowledge. My former mother and father in laws have banked there for years. Not saying they could change anything legally but something obviously was changed without my consent.

Went here when I first moved to the South Jersey area and I was with my parents. The wait was long but there were a lot of customers so it made sense. They had amazing customer service and the employees were super nice. They were just overall amazing.

Helped my daughter opening a checking account. Nice and pleasant woman helped us out.

Horrible customer service and dispute resolution dept. outrageous hold times for basic questions i will be moving all of my business to United Bank of Philadelphia. I would rather pay more for better streamlined services.

The criticism towards PPFCU is a tad unfair. Historically, during a time of increasing fees and greater loan restrictions instituted by the many prestigious banks in Philadelphia, PPFCU was one of a few, member based, credit unions offering free services, plus easier access to loans and mortgages. When banks denied mortgage dollars, traveling nearly an hour to PPFCU's sole location was not convenient. However, the personal attention and successful outcome more than compensated for time and travel. As banks continue to merge or disappear, the number and types of credit unions are on the rise. Most have multiple locations. In fact, another credit union is actually closer than PPFCU's local branch. But lesson leaned when it comes to banks, "convenience" should not be measured in distance but in services offered and actually rendered. Loyalty is a two-way street.

I love my credit union .i had a bad experience with my account a couple years ago that my account was compromised. I called them and I was told to come in to file a report.I did and receive a new card right away.

Horrible!!!!DONT BANK HERE!!! MY MONEY GOT DEPOSITED IN THE WRONG ACCOUNT AND I WAS TOLD THAT I HAVE TO WAIT UNTIL THAT PERSON HAS THE MONEY AVAILABLE IN THEIR ACCOUNT BEFORE I CAN GET MY MONEY BACK!!!! BUT YOU WILL TAKE MY MONEY IF I OWE YOU!!!! I CANT GET MY MEDICINE I NEED OR FEED MY FAMILY BECAUSE OF THIS!!!!! TAKE YOUR BUSSINESS TO ANOTHER BANK!!!!!!! TRASH!!!!! I WILL BE CLOSING MY ACCOUNT ASAP!!!! 😡😡😡😡😡