Peter Pan BMW S El Camino Real, San Mateo

Husband and I had a very enjoyable experience twice thanks to Peter and Victor. Peter was very knowledgable about the cars and with the help of Victor, we were able to find a car that met our requirements. The overall process was easy and enjoyable. Thank you guys!

I have been at 3 other BMW dealerships for service. Peter Pan has by far the best customer service and most knowledgeable employees. I will always go here, even if I have to spend extra time in traffic.

I was really impressed with the used Subaru that I purchased from here today, however, I really am left with a sour taste about my experience. I looked at the car prior to the detailing and everything was beautiful with no exterior damage. Later after detailing I noticed a scuff right in the front that was shockingly obvious. I do not know a lot about cars, but had a feeling this just happened with the detailing process and when I stated this concern the salesman Norm stated it was not. I was in a hurry to get home and agreed to a $200 discount and I was still pretty excited about car and price. After I was home I took to body shop and they stated that this was damage due to buffing too close and they had put wax over it to try and cover it up- worse off, very expensive to fix. I have to say that I was really happy with everything, Norm was nice and so was the rest of the staff, and the car is great, but now I can only notice this scuff that was not there prior to the detailing. Having said that I would advise taking pictures of your car prior to any work, and do not let them detail the car as they have inexperienced people doing this.

It can be a worrisome and stressful process when you and/or your vehicle are involved in an accident. It makes a huge difference when you feel taken care of by the service professionals. Oliver is that person who took care of us and our car during this time. He is an extremely courteous professional who is very knowledgeable, quick, and reliable. He’ll keep in good communication with you throughout. His professionalism helps ease the innate stress surrounding a situation like this, and as a car owner that is greatly appreciated.

Very poor experience. Sold me a dealer owned car without telling my until the signature page of the contract. Both salesman and manager promised to send me some BMW certificates worth $250 which they never did. Never sent me a new car follow-up survey, perhaps afraid of what I would write. Nice car but would never return here.

Amazing experience. I went in unsure of the whole process but Ray did an exceptional job helping me. I didn't really know what the perfect car would be for me but Ray made sure I viewed as many options as possible. He made the experience easier than I thought and less stressful. Everything worked out and I drive home with my 2016 320i! I couldn't be happier.

Victor was a great help and made the leasing process nice and easy! I would recommend him and Peter Pan BMW to anyone looking for a car. Great experience!

My husband and I went to this dealership just to look for a car and we were lucky to meet Henry Sipor. Make the long story short we left the dealership happy and content and didn't feel like we were forced into anything . They even washed the car or wax not sure before giving it to me and a full tank of gas . Henry worked very hard to stay with in our budget and actually cared for us and what we needed,no wonder he had a full Cadenza of trophies and letters,can't say good enough things about Henry and Peterpan BMW. I bought the car I wanted and more and walked away happy and content. Anyone in a market for a car go visit the dealership and ask for him by name, you won't be sorry. Ps they also took care of my lease return without a headache. Thank you to Henry and Peterpan BMW.

I had a great experience at Peter Pan BMW! They were very helpful, willing to meet my needs, and went out of their way to make sure everything was explained and details the way I want it.

The best service ever. I've been leasing from Eugene since 2015. Never disappoints