People's United Bank Sunderland Way, Essex Junction

Very disappointed with the customer service here. I've been a loyal customer of over a decade. I incurred a pending overdraft fee they told me they could not do anything about it. The problem is the fee happened 24 hours after the negative balance and I was not notified AT ALL so there was nothing I could do about it. They told me I had to be "responsible" with my account but apparently stopping into a branch in-person, depositing money, transferring money, and calling a branch is not their definition of being responsible. I am a low income person and cannot afford overdraft fees.

Manager at this bank is definitely the worst I have ever deal with in my life! I am %100 positive that he doesn't like foreign people.So i will definitely stay away from this branch because of the way i was treated :( i am very disappointed!

Every time I go to this bank there is an extremely long wait. If it was because you were always understaffed I would understand, but every week. Is it easier to go inside because I usually go to the drive-up? Waiting behind 2 cars for 20 to 30 minutes seems a little long.

I have been going to this branch since it was a Chittenden Bank. The staff at this branch are all extremely pleasant. They are very friendly & knowledgable, personable. I also enjoy the Trivia questions & an occasional cup of coffee.

The folks that work at this location are very knowledgeable, professional, and pleasant to work with.