People's United Bank King St, Northampton

Nice new on Holyoke nice parking lot with handicap, drive thru only I try to call but no one answered.

First issue I had was a few months back was when I made a deposit and the clerk seemed like she was being ‘nosey’ by asking what type of business I was in. She did this while holding my receipt and not promptly giving it to me. She literally was holding the receipt until I gave her an answer. VERY AWKWARD! Today’s experience took the cake! I drove a half hour and sat waiting for the drive-thru to open at 8:30am. I wanted to get home before an impending snow storm. I sat there until 8:40am before I assumed they would apparently not open due to snow (that would be bad LATER) but DIDN’T post anything on their website, change their message on their answering machine, or contact the local media to inform they would be closed or have a delayed opening. They must of ASSUMED EVERYONE would not come to the bank BEFORE the snow came? They did the same thing early on due to COVID...the bank never changed their website info to inform customers they would be opening later and put me out of my way to get there at opening time and find I had I to sit in my car and wait for them to open a 1/2 hour later. I don’t care for their Westfield branch either. Maybe it’s just this area...they don’t really have good customer service or complaints go unheard.

The staff and management at Peoples United have made my organizations experience unparalleled. They have amazing customer service skills, care about your business, and know you by name. I can not recommend this bank more.

The amount of stupidity you all have together is unbelievable! Ive never had a problem cashing my check there in the past 3 months and now all of a sudden you need to forms of Identification?? Unbelievable! Not opening an account there now.

Been banking with this branch for five years, always helpful, always kind