People's United Bank Farmington Ave, West Hartford

I've been using People's (typically this branch) for almost a decade and the quality of their service has plummeted. Just as they finally catch up to every other bank's online banking services, they've lost sight of basic customer service and problem solving skills among tellers and managers in this branch. During three separate visits in the last 30 days, they have made the same mistake of putting my money into closed or incorrect accounts. On all three occasions, I've had to point out the error. I don't plan on using People's Bank any longer.

I recently visited peoples bank in west hartford, ct. on farmington avenue. I had the pleasure of being serviced by a teller named Robert. He as very pleasant and had everything ready for me when I entered the back as I had called ahead regarding copies of my interest for 2019 for the IRS. He is very knowledgable about bank procedures. I asked him about my stock that was forwarded to people's bank from farmington bank in the merger and he referred me in the right direction. He is a pleasure to work with and you are lucky to have him.

I had the most amazing experience with Marjoyrie McCall today! After many people were unable to help me with a claim being processed that I had filed weeks back, she spent a long time with me to get to the bottom of it! It’s so evident she really cares about her customers and I will be returning to People’s Bank West Hartford thanks to her!

SLOW service, I’m 9 minutes in drive through. Still waiting for the teller to finish transaction. I asked why so slow? Car In front of me had teller go back to computer 3x I told her I was a teller and we told customers like them to pull over and come in...teller says against the People’s policy, you’ll get written up if I do. The wait is outrageous- this is no home town bank.

I always have and get GREAT SERVICES. The best thing to is SERVICES is always fast.

Forced CNN exposure at this branch... Although asked several times to just turn off and donate tv to charity, district management insists on CNN, perhaps for political reasons. Can't we just do banking without politics... The people here are nice though..

We almost changed Banks several years ago due to very poor customer service at this branch, but they've really up their game over the past several years and now have a very friendly response staff. They also provide Investment services at this location.

Have done my banking here for many years. The people who work here are dedicated, always friendly and very helpful!

Mostly rude staff. They leave you standing there in line while they walk around doing “more important things”.

Great place to bank.....very friendly staff.