People's United Bank Ryder's Ln, Stratford

I love this bank and this particular branch. I have been going there for almost 7 years now and have never once had an issue. Everyone who works there is very kind, helpful and friendly. They really get to know you. To be honest a while back I was going to change banks as I did not have direct deposit but I didn't want to lose the experience of the staff. Now I DO have the opportunity to have direct deposit but I continue to go deposit my checks to go see my People's people!

I would like to be able to write a good review for this people’s branch since it close by and convenient . Unfortunately the ATM machine Is not safe to use . In a pinch for time we have used the ATM machine and have had our debit cards scanned twice now . Then a few days later have had our cash withdrawn of our accounts. Thankfully, We were Notified of suspicious activity the day it happened. So we were able to go right into the Branch at Stop & shop since it was after 4pm They were very helpful in freezing the old card and setting me up with a temporary new card. We were advised to Monitor our account for any other suspicious transactions. Which we did. Sad to say it took 2 days for a withdrawal of 100.00 from an ATM in N.J. To show. So now here we go again, have to go down to branch again to try to recover our lost funds. Note to self never used Ryders landing Peoples 24 hour ATM again no matter how convenient it is.

I went to open an HSA and the first person I encountered was busy, which is fine, but she acted as if she couldn't believe I was asking to open an account. She then asked another employee to help me who shook their head no despite not having anyone they were already helping. It was as if I were a burden to them and I wanted to open an account with them simply. They need to work on their customer service. If you are busy, there is a way to phrase things appropriately. I also would not have minded waiting but I left for another branch because of how impolite the staff was.

I went to make a deposit into my daughter's passbook account. I had a check for $100 and a $20 bill that got partly chewed up by the dog. But still most of it was there so I thought it might be good. The woman at the customer service counter said that both serial #s had to be there. Fine. I then asked her if she would dispose of it thinking that a bank is the proper place to do this. She got this "It's not my problem" attitude, and I was rather shocked. How is it that a bank teller not only doesn't know how to dispose of invalid tender but acts as if I asked her to do some bizarre thing? I asked what I should do with it and in a tone of utter indifference she says, "Whatever you waaaaant." What a b---h. I will avoid this branch in the future.

Handy area to do your banking.

I don't know what transpired with these other reviews, and I won't demean their opinions, but I have been using this branch for 37 years, and have nothing but positive things to say about my experiences there and about the way I've been treated.

Been a customer for 18 year and am currently looking for a new bank. Staff is incompetent, products are overpriced and they have no concern to keep my business when I brought up specific issues

The slowest peoples branch i have ever been to.