People's United Bank Broad St, Bristol

This location is better than it has been since before 2020. Helpful and friendly staff.

Not happy with peoples bank period, but this location is just as bad. I’ve been a loyal customer for awhile now. Ever since they switched from Farmington savings to people’s it’s been a nightmare. I’d say 3.5 years now. I’ve been dealing with an issue for a month now regarding an affidavit I had to fill out to receive a refund from a charge that was made to my account. So I filled it out & waited to hear something back, but all I received was “ohh you still have to sign the affidavit still.” Keep in mind, I’ve now done this 3 times so a lack of communication with the branch seems to be a big issue here. It’s been a month & I still haven’t received my refund yet. Constant “Ohh no worries will handle it & call you back!” & never receive a call back. Not happy at all with that’s going on & on top of most likely switching, going to have to deal with corporate to receive my money that’s OWED to me.

Sat in drive through for almost an hour during covid, Only 1 teller and she's old and slow. ATM is down a lot, machines inside the lobby they use don't work. This bank is a mess. No wonder they are always selling the place. I'm switching banks

Since the switch from Farmington Bank to People's, I've had some difficulties with the on-line app and on-line service. However, after a mix up I went into the Bristol office on Broad Street a little bit upset and concerned. I have to recognize Ms. Joann Uribe the Vice President for her help. She was so understanding, attentive, did everything to help me and was very professional. A special Thank You!

Have personal mortgage and checking account with Peoples’ as well as multiple business accounts. they have always done a good job.

Really good and fast customer service. Kind and friendly staff. Moe Chislum is a great customer service representative. Really good service. Thank you.

Slowest service i have ever experienced. In line at drive through for 35 minutes!

Slowest service ever. Just just don’t care about customer waiting.

Teller was rude. Not ve tdd pleasant