People's United Bank Boylston St, Boston

The absolute worst bank I have ever dealt with. They are now a part of M&T. They promised a $300 bonus. I went into the branch at the Prudential center. Spoke with Iris and the manager. They verified everything and helped me open the account. When I fulfilled all the requirements I sent a message to customer service confirming that I have fulfilled all the requirements. They said yes and confirmed I will receive the bonus after May 20th. When I did not see the bonus in the week after May 20th I wrote to them. This time they replied. Sorry you do not qualify and made up some arbitrary reason. This bank is an absolute scam. NEVER bank with such an unscrupulous financial institution.

I am ONLY reviewing the PRU branch (& giving the PRU branch 5 STARS) and NOT The telephone customer service dial-in center, as stated in other reviews, ( i think things gutta change there for customer retention). My wife and I and our daughter (now almost 24 opened her account when she was just 16) have been banking here since they opened at the PRU, many moons ago.. They have always treated me EXCELLENT and they KNOW my name, my wife's name AND our daughter personally. They have the feel of a credit union or a small town bank, which we agree with. I try NOT to do business with the BIG banks for this reason and stay with the smaller regional banks close to home. Year after year I have stayed a delighted customer with this branch and its crew, which does change personnel from time to time but now eher enear as rapidly as any of the BIG banks. I would never have gotten the attention to detail, the supreme individualized customer service experiences nor the contentment of having had issues resolved numeroud times over the years at a big brand bank, no way!.. ALSO, an added HUGE perk, i can go to ANY ATM, if that other ATM belonging to ANY other bank anywhere in the country charges a service fee, People's actually reimburses me that other bank's fee, so i never end up paying any ATM fees watsover, even when i havfta use other banks' ATM machines and get charged that fee initially!

Well I've been using people's United Bank for 3 years. The Copley branch with the employees have been very reliable.

I honestly have banked with this institution for almost a decade. I was first introduced to this bank by a family member back when the prudential bank opened. I love their perks and service in the beginning, however lately their service has become so awful. When you need the calling center to do something major they always mess up and no one seems to hold anybody accountable for their actions, instead what they do is cover their backs and come up with excuses as to why something didn’t get done properly. Now you may ask yourself why I’m still banking with them. That’s a good question and the answer is the Prudential Branch! The service at the prudential bank is impecable! This location always get everything done accordingly and their seamless experience is something I have yet to come across elsewhere. I know I’m only doing one star here when I wish I could do 5 but there’s no way to review the customer service itself.

I was referred to Peoples United Bank, and have absolutely loved it. It has the personal feel of a credit union, with the convinces of a commercial bank. They have unbeatable rates, reimburse you for ATM fees, are extremely secure, and are open on Saturday and Sunday. Their friendly staff go out of their way to ensure that you are acknowledged and taken care of. I recommned meeting with Stephanie, a supervisor at the branch. She is kind, knowledgable, and efficient. All in all a great bank.

Regional bank with minimal infrastructure but high fees. Save yourself the aggravation and just go to a local credit union or big bank. I have been banking with them for years but their policies have become much worse. Avoid them!

We were referred to Peoples United and have been banking with them for 3+ years. Excellent Bank and bankers. I highly recommend Peoples for business owners, they are open late and open 7 days a week!

Wouldn't exchange cash for quarters unless I'm a member of the bank; teller was very rude.

Great location and convenient hours 👍‼️

Friendly, helpful & their hours are convenient.