People's Community Federal Credit Union Ne Hazel Dell Ave, Vancouver

My son has been wanting a bank account for a few weeks…we went with People’s Credit Union as they don’t require a minimum balance. His account was opened with only a hundred dollars, but this bank made him feel like a very valued customer. We had a fantastic experience! It was quick and easy, and he left the bank with his permanent debit card!

I have been a member since 1987. I have never had a bad experience. I have had to relocate out of state where I purchased a new home. The people there (Gabe and others) made the process so easy. I never had to worry about their role in the process. I highly recommend pccu. My only regret is that I couldn't move them with me.

Needed an auto loan and Patty at Ridgefield location made it so easy and took care of everything!

The only problem I've had with them is threatening to close my account because of overdrafts. You'd think they'd like that I'm forgetful, I make them money!

I'm not sure why PCCU has such snotty reviews, Ive been with them for at least 8 years now and have never had an issue. They're always very understanding if I have an issue and extremely pleasant and helpful. When I overdraft they've gone so far as to remove the overdraft fee (i think its $25) for me, because they "understand people have a bad week." The one time i needed my card cancelled and replaced I was able to walk in and get it that same day. Getting a car loan through them was a dream, their rates were low and they would give you "Loan free" months like a birthday gift and Christmas gift and i believe even 4th of July/Thanksgiving. To me THAT is excellent service. Ive done loans through IQ, WSECU, and i believe one other but PCCU is where I will probably always stay.

Thieves it is! I've got a personal story to share about this place - if you're thinking to trust these people with your money, you need to know this. But first, let me share with you that a few years ago I was one of those people who were giving this bank a five star rating. I even went as far as writing an editorial in the Reflector (our local newspaper), praising them for their excellent customer service and being personable and caring. Things have certainly changed recently. I think they had a management change: I've been with People's CU since 2003, and now I'm hearing some new names. But back to my story. Here is how it all went. I have my personal account at this bank, and also a joint account with my mom. Well, my mom's account happened to be overdrawn. So this gal named Jennifer (one of those new names) called me and informed me of this -- to which I replied that "let me check with Mom and I will get back to you". So far so good. But you wouldn't believe what happened next: the next day or so Jennifer went into my personal account and transferred the money, causing a few overdraft fees. No letters, no warnings -- not even an after the fact courtesy of "hey, we've moved this money over -- adjust your finances accordingly". Just laying low and waiting to see if I notice. When I called to inquire what the mysterious withdrawal was from my account (and at this point I'm thinking: hackers!) I was re-directed to Jennifer--who couldn't be more snide and condescending if she was trying for an Oscar.award. Her response was, "we had a conversation about your mother's account being overdrawn". That we did. But if she had told me in that conversation something to the effect that "unless if is brought current within x number of days, we will... etc." we would not have an issue here. Nothing like that was ever mentioned--neither before. nor after, nor ever. Everything was done very much on the sly. My point here is not that they may have a policy somewhere in fine print that they can do this "under certain circumstances". They probably do, and something like this is pretty much to be expected these days. What appalls me that this was done secretly--and left it up to me to find out... and to pay the overdraft fees. But what upsets me the most is Jennifer's attitude of--reading between the lines--"you're poor white trash with an overdrawn account -- you don't deserve the time that I have to spend with you. Let me teach you a lesson here: just watch my corporately assertive demeanor". Needless to say, I'm looking for another bank. I feel there is a reason why People's Community had branch closures in the recent years due to lack of business.

Always great service and relatively easy banking. Couldn't get credit or a loan and was charged too much for overdrafts, but I guess that's my fault for being poor. All banks prey upon the poor.

Good credit union banking. Albeit I've never needed to get a loan from them, what experience I have had with them is solid. Good customer service.

Horrible service rude employees were very racist towards me and my dad wouldn’t let me cash my check when I had an account with them beacause they didn’t trust that my check would go through even though the person who wrote the check was with me needless to say I cancelled my account and so did my mom and wife horrible service do not make an account with them

I went in to get an auto loan and had a great experience. The rates were excellent and the staff is very friendy and helpfull.