PenFed Credit Union Chappie James Blvd, Washington

They made a mistake when reversing a fraud charge at the same time they were converting from one accounting system to a new one. They put the charge back on my account and 6 months later I still cannot get anyone to actually fix it or that knows what happened to actually call me back. Their customer service reps are very low functioning and seem completely untrained. Always several transfers to someone else that I then have to re-verify with. They are a nightmare to deal with. Their banking system and mortgage/equity line system are now completely separate and don't talk to each other at all. In order to make a payment on my equity line I have to create an external payment account on their mortgage system. They also changed my equity line account number and are reporting both accounts as if I have 2 equity lines with them to the credit reporting agency. I have made multiple attempts to dispute this but to no avail. They say "it's right". They are completely incompetent.

Per my multiple ways of trying unsuccessfully to update my account email and phone number. I want PENTAGON FEDERAL CREDIT UNION immediately to cancel any continuation on this matter. I feel discrimination from the bank personnel failing to review my evidence including my Army Captain Rank O-3. I attached to this letter the confirmation number (03260627) in which you guys receive and confirm my DOD ID card, Social Security Card, Water bill receipt, DFAS My Pay Letter, VA Pay Letter, and finally, Social Security pays letter. Every time I call there is always an excuse that they are not been able to review and can't do anything for me. I am in a Joint account with my mom on the same bank with my Social Security number, email, etc. In the end, my account can't be updated. I encourage my fellow soldiers and or veterans to consider USAA and Navy Federal Credit Union has a live representative 24 hours. Very Respectfully, CPT AV Angel Hernandez.

Clean facility when I entered, and staff were available for assistance. Unfortunately, I was not a member of this financial institution and the bank wouldn't cash a check or provide cash for rolled coins to non-members. The on-site ATM functions just fine, and that's about all this place is used for by my family and I.

Registration is unduly burdensome, they DO NOT list DOJ as fed employer, and dilatory approval process. Terrible bank.

Great credit union. friendly compassionate employees...understanding

PedFed services is professional and very helpful