Pen Air Federal Credit Union AL, Robertsdale

PEN AIR WAS WANTING A COPY OF MY FATHERS DEATH CERTIFICATE. I TOOK THE ORIGINAL IN TO THE PEN AIR CREDIT UNION ON HWY. 59 IN ROBERTSDALE, ALABAMA BRANCH AND THEY MADE A COPY OF THE CERTIFICATE AND THE LADY BEHIND THE CASHIERS DESK TOOK THE ORIGINAL MADE A COPY AND. GAVE ME THE ORIGINAL BACK. SHE TOLD ME SHE WAS GOING TO MAKE SURE SHE WAS GOING TO GIVE IT TO THE RIGHT DEPARTMENT. THEIR MAIN OFFICE IN PENSACOLA, FLORIDA NEVER RECEIVED IT. I WOULD LIKE TO KNOW WHERE THAT COPY WENT TO BECAUSE IT HAD MY DADS INFORMATION ON IT AND NOT JUST THAT THEIR MAIN OFFICE ON 9 MILE OR HWY. 90 IN PENSACOLA, FLORIDA. THEY WANT ANOTHER COPY OF MY FATHERS DEATH CERTIFICATE. THEY WANT ME TO DRIVE. OVER TWENTY FIVE MILES JUST TO GIVE THEM ANOTHER COPY. NOT JUST THAT THE MAIN BRANCH IN PENSACOLA PUT MY BROTHER ON THE MAIL ENVELOPES OF MY ACCOUNT, MY SONS, ACCOUNT, AND MY DADS JOINT ACCOUNT. AS IN CARE OF AND I HAVEN'T SEEN ANY OF THOSE LETTERS AT ALL TILL JUST RECENTLY.

I’d like to start off with I’ve been banking with Penair since 2014 and my mother has banked with them even longer. I’ve loved them the entire time and I will not change banks however, I’d like to share my recent experience... My mother is a stage 4 terminal cancer patient on hospice, she is unable to come into the bank, much less get out and about but we needed to have me put onto her account for personal reasons. We were told we could do it via email however after getting started, we could not complete it due to her not remembering her emails information linked to her bank account... So from there, we were told to come to the drive through since she’s unable to come in (she never gets out with her compromised immune system and right now definitely can’t due to COVID) I know it’s normally done inside but they said over the phone we could do it at the drive thru (their idea not ours). We went by today as we just had the conversation 2 days ago and had trouble from the start... I tried explaining what we were told and the lady wasn’t very happy she had to help us. I wish I would’ve gotten the woman’s name who helped us on the phone... We kept apologizing for the trouble we were, although I don’t think we were in the wrong, we were just doing what we were told we could. My mother even apologized and told her “sorry for being such a bother” to which she got no reply. The lady left the window and eventually came back and said “we will make the exception one time”. If that’s the case, I think the communication should be better between employees. Still enjoy banking with Penair just wanted to share our stressful experience today...

My husband and I moved here in May of 2017 after living in Georgia for 20 yrs and banking with the same bank all of this time. My husband arrived ahead of me, so at a friend's suggestion he opened an account with Pen Air. I opened an account with another credit Union..btwn the 2 different banks it has been night and day experience. The online banking with Pen Air has been an absolute NIGHTMARE! The other bank we have currently, and the bank I had in Georgia always were on point with online banking. All the retail charges are quick to post, HOWEVER, when it comes to paying our online bills it never shows up for days and sometimes over a week..It has been such a mess that I have had to wait for one bill to clear before I can pay another, due to a fear of messing up the account..that should be the reason for 'Available Balance' vs 'Actual Balance'.. So In an effort to keep this bank for the convenience of locations, rather than pay my bills through the online site, I started paying them through the actual individual websites via the Utility Website, or Mortgage Website- well- guess what? Currently my mortgage company website states they have already received my payment that was made midday on a Thursday, but here we are on Sunday afternoon and the money is still showing in my account, without even a memo for a pending payment Or a different 'Available Balance'..My husband and I have complained about this multiple times..with no good outcome. The attitude seems to be - 'It is what it is'. Well it isn't the way it is done at other banks..and if it doesn't change, my husband and I will be leaving your bank for good! The only reason you are getting a 2 star is because the tellers are friendly and the fee free coin star.

I could not believe it. I had a falling out with my landlord and had to quickly relocate due to a bad landlord. To add salt to the wound I didn't get my address changed in time before Pen Air sent me a piece of mail. Due to the fact that the letter Pen Air sent me was returned, they put a 10 dollar charge on my checking account. At the most the letter probably cost them 35 cents to mail and a 50 cents to print the letter. I feel like this is a real grab at good peoples money. Had they bounced my account with this foolishness, I would have been livid. I had not updated my Navy Federal or USAA address but received no such charge from them. They politely changed my address with no cost. Shame on Pen Air.

Staff is always very friendly, and helpful. I always have a pleasent expierence when doing business with Pen Air. There is rarely a line at this location, and when there is, the line moves quickly.

I have been a member since I was 16 years old. They have always been here for me. Weather I needed a loan or Christmas money help with saving for an instrument. I and my family thank you for being solid.

I've been with pen air 15+ years And couldn't be happier with the service and employees at Robertsdale ,al location

Usually good place to bank, all I can say is don't go on Saturday, bunch of new idiots everytime I go on Saturday, and nothing but problems, they sure put me in a bind,

I love this place they treat me well can't explain how they treat since I joined they been helpful and polite

Great for my personal account. Disappointed that they only checked one credit agency when determining my eligibility for a business loan.