Pen Air Federal Credit Union US, Pace

Went in for a cash advance to buy a car. I usually bank with USAA, but they don’t have any local branches so I can’t access cash except through an ATM. Denise was very helpful and efficient even though I wasn’t a member. I will most likely be going back to open an account there.

So the manager in Milton decided to argue with me and then shut my account down and then in his notes he told everyone not to speak with me... I’m in shock, I’m never had this happen to me... they literally closed my account and didn’t say anything else and won’t even tell me anything over the phone.. I will not be back to pen air... and on top of that we’re under quarantine, will see what my attorney thinks of everything. Pen air, you need to re train your employees.. I wasn’t even able to speak with anyone now how is that right..? It’s not.. they run the bank like a circus and it’s ok.. I’ve had pen air for over 10 years and have never been talked to the way the manager in Milton spoke with me...

Don't go inside. Line longer than at Walmart day before Thanksgiving. 3 tellers and two of them have to check with the third for certain transactions. I love Penair Federal Credit Union but service is Slow slow in Pace

Anytime I got to this particular Pen Air it's always so packed and there are usually only 1 or 2 service people. Although the customer service is good and they're always very kind, I don't really enjoy coming to this location because of how busy and lacking of drive through service it is. Especially if I'm in a rush as it is and there's only one out of the 4-5 lanes open and the lane itself is packed.

My husband and I love banking here we have three different accounts and we are treated so good .. the staff are extremely nice and polite. They go the extra mile to assure that we are very satisfied. Thank you Pinair

This branch has always been helpful to myself and my wife when we needed it, especially Robbie Rawls. Anytime I have an issue, problem, or need something fixed Robbie is very quick and helpful with my issue.

I recently had car trouble. Had to get proof of deposits for 3 months and get a temporary check. I needed to do a payday loan and was completely broke. When I got to this bank that I have an account with I was told it was going to cost me $10.00 per month of my history and that the temporary checks cost like $3.50 each so I needed $33.50 in order to get the paperwork needed to get the payday loan to fix my car. I was completely broke because it cost me my last $10 just to get a ride to the bank. I can't believe has a single sheet of paper costs $10. How money hungry is this bank?

Very friendly Tellers. I am also glad that the Savings account is Split so I could have 2 separate Savings accounts. I would like to talk more about getting a Loan & a Check card.

Terrible service! I've never had a bank deny me change for larger bills! What an awefull policy and terrible customer service! I highly recommend taking your business elsewhere.

The employees are always courteous and extremely helpful. Whether it's disaster or gift cards, I have always been pleased with their services and staff.