PCM Credit Union Willard Dr, Green Bay

My entire family has an account with PCMCU. They have been our primary financial institution since before I was born. My own children also bank here. Three Generations of loyal customers. I’ve been fortunate enough to have every mortgage and loan through my family credit union. They are wonderful to my parents and my sons as well. The staff is very caring to my octogenarian parents and explained electronic banking in a very respectful manner. I’ve had over 20 addresses but the same credit union over the last 5 decades!

Amazing service. Wish all big banks were as awesome as PCM. The ONLY thing I would improve is the amount of places you can send bill pay to electronically Vs waiting 7-10 days.

I have been a member of this credit union for years, the care and attention we had received in the past reflected on their values. It WAS a great place to perform your banking needs. Unfortunately, this has changed and the amount of frustration and embarrassment realized due to their lack of attention to detail and personal service we had become accustomed to. Here are a couple of the items that we recently had unfold here: I lost my debit card, I called the after hours line and spent 45 minutes on hold with their out sourced customer service, they canceled my wifes card, not mine. We found out about the canceled card when my wife attempted to use her card and it was DECLINED. Add onto this, I was charged $10 to replace my card, to be fair, we wee not charged the additional $10 for their mistake. Over the last weekend I attempted to make a purchase with my new debit card, it was DECLINED, more embarrassment, I sense a pattern. I figured it was a higher amount than they would authorize, although that does not appear to be the case, as my wife received a fraud alert. I did get a telephone call over 24 hours later, thanks PCLCU (People Caring Less Credit Union). I called to speak to someone about this, all I kept hearing was a very passive We're sorry. When I asked to speak to the manager I was told she would take my call. Upon transfer, I went straight to voicemail and 24 hours later still had not received a call back. It is unfortunate that the relationship has been so badly bruised and diminished to this point, I no longer feel like a member of this institution, much less the family that it seemed we had been in for years. I will be moving along, hopefully they turn this back around, may your mileage vary!

We love everything about this credit union for over 35 years! The financial services, from home and automotive lending to checking and retirement savings, it offerings are outstanding. Our four children have had accounts with this institution and they agree the staff offers five-star services. In specific is Kim Runge. She is awesome! She tries very hard to meet your every need. Thank you Kim! Tim & Kat

Have been going to the "Credit Union" since I was a baby. My father worked for PCMC and we were admitted in because of it and now my children are a member of this family as well. They've always treated us fairly. I wish they had some offerings that larger banks do such as cash-back on debit card purchases and higher savings rates but I'll take kind people and a non-money hungry bank any day.

If you have family members that also use this credit union, you should find another! Multiple staff have been rude and are unable to treat individuals professionally based on the relationships established by other members of your family. Not only myself, but two of my sisters have also expressed unprofessional bias from more than one staff member at this credit union, based on a family members financial situation that we are unrelated to or financially responsible for. Extremely unprofessional.

I’ve recently switched from Chase to PCM Credit Union and setup a minor’s account for my child. Nicole, Courtney and Brittney at PCM have been absolutely AMAZING and sooo helpful! They’ve made my transition smooth and answered all of my questions. Top notch customer service!

I was referred to PCM by my cousin about 10 years ago. There really is no comparison. Since then Ive converted my sister as well. I banked at Chase and Associated prior and you couldn't pay me too go back, I will never leave. Joe Wollin is one of the most genuinely kind people you will ever meet. In my early 20's I was struggling with a vehicle that needed expensive repairs and had non-existent credit or savings. PCM was a life saver during that time. Then once again during the 8 weeks I was off work after having my daughter. Whether you are in the "broke 20 year old paycheck to paycheck" phase, or the "less broke 30 year old, with a mortgage and kids" phase. You will always feel valued an treated great. If you've been feeling like a drop in the bucket at your bank, it's time to move! I love errands that include stopping at PCM. Its a beautiful clean buiding. There's comfortable seating, a warm inviting environment, friendly staff where you can see they enjoy their jobs, and pretty good coffee too. You may think theres nothing special about banks or credit unions. But this place belongs in its own category. Love love love this place

Being a member of this credit union is like having family in the banking business. You always receive a greeting with a smile and excellent customer service. They offer free classes to there members on couponing, saving for college or retirement, buying a house, your credit score and more. Check them out, you won't be disappointed!

My husband and I used this credit union for 20 years. Since PCM moved to their new bigger building it has not been the same. Tellers used to know who we were and you felt a personal connection. Now I get questioned when depositing my husband's check into our joint checking account. Werid? I wasn't even taking cash out just depositing it? I can't deposit a signed check? They treat you terrible. I have given so much money to them over the years and it is sad that growing bigger ruined what a nice credit union PCM was.