PaymentCloud Ventura Blvd, Encino

Superb customer service!!! Brent Bunting is the best!! He would go the extra step the help, when most people would just say they couldn't help. Brent made the process very easy and smooth. I wish i had an employee like him......I would be confident my clients are being taking care of and treated right! He is an asset to Payment Cloud!! Keep him around...He is valuable!!

Paymentcloud is awesome! I wouldn't recommend anyone else to handle merchant accounts. Best customer service and knowledge of processing. I've even recommended them to my friends.

Jennifer Choi is worth every penny,. We had some major issues and she stepped in and took ownership and help insure our issue was resolved.

Great merchant processing company! My business is in the high risk category, I had to provide a few extra details about my business as well as make some adjustments to my website, however I had a great account representative that walked me through the entire process and got me approved for a merchant account. The vaolume limit on my account is slightly lower than I asked for however that's to be expected for any start up business in the high risk category. I am very happy with the, comparably, excellent processing rates, and the really nice virtual terminal they set me up with. Highly recommend company! Thank you Adam Amaro

When I picked up a client that was unable to use Stripe, we found our way to payment cloud. Certainly a non traditional option, but what made everything special was the effort their staff took to get us up and running. Shout out to Dayna, I was almost ready to give up before we had a chance to chat.

Melissa Daleske assisted me in getting approved and set up. She answered all of my questions promptly. I never had to waste time waiting on anything. She is fast and efficient. Excellent Customer Service and it was a pleasure working with her. Thanks Melissa for all your hardwork.

Payment Cloud got my brand new travel company a merchant account when nobody else could. Great job and big thanks to Nicole Salcedo and Chelsie Cooper. They are both major assets to the company. They really went the extra mile.

These people are a scam. I talk to a sales representative by the name of Brandon who seems nice at first but really is a money hungry sales agent who will discard your file for the slightest reason without telling you. Brandon sent someone to our house to inspect our home business for a merchant account and take our private information only to never be heard of again. Where is our information?? What did they do with it? I am afraid now because they have my fiancé’s and I social security number and business information. I plan on closely monitoring my credit report at this point. I suggest you avoid working with them. Even though there local I would still avoid it it. Contact me for more information.

I’m not sure about their service, but I personally wouldn’t recommend them as a place to work. If their hiring process was awful I’d expect their employees to be just as unprofessional as their CEO. Their CEO was constantly on their phone during the interview texting others about me, my background, as well as the institution I attended for college. Clearly, their phone and talking to his friends was more important than conducting the interview for the sales position they were hiring. You would think that the CEO would do research before on that type of information before doing an interview with the potential employee. The CEO even stated he’d send me an offer and be prepared for it since I had done well in the interview, despite that happening. Go figure, I wasn’t extended an offer not ever followed back up with concerning the offer I was supposed to receive despite the CEO verbalizing to both me and the hiring manager to send me one and that I should expect one within a few days. I mean, I wouldn’t have accepted it anyway, it was just incredibly unprofessional on all accounts.

This team did a great job lining up a bank to help with our credit card payments. The documents were straight forward and they were timely in their response and engagement. I would absolutely recommend them.