Pawn USA Ballard Rd, Des Plaines

Friendly casual service, walking in I could tell the Owner/Manager has a lil community going on with the customers. They offer reasonable prices and negotiation is very fair. Definitely will go here again.

Brought a Coach purse to pawn/sell in great condition. The chick asked how much in looking for. Told her I wanted to know my options. She offered me $20 to sell and made a smart comment like, " I wouldn't pay $12 at the good will store!" Not a way to handle a first time customer. Wont be back!!!

Very greatly organized for the space that they are delt with, plus the are the nicest people I've ever met working at any business (such sweet hearts). I would definitely give them more of my business to shop at their shop.

Okay let's start with monica thanks for never returning my phone call that was unprofessional secondly the item you are selling which is a shoe is over priced and I tried to bargin with you . You where very clear specific when I called you at the store because you didnt call me back you said 200 FIRM that's all . Your at a pawn shop not footlocker come on. Your suppose to treat customers with respect not get upset because I didnt offer what u want on these shoes. Last rant is she basically told me she invested to much to sell for under 200 so instead of selling something at a reasonable price you would rather wait for someone who knows nothing about these to RIP off. Sounds like a pawn shop from prior post I seen you have great reviews I hope you didnt rip them off like you tried with me. I never walked in this store and I will will either. Please watch what you are buying it might be something they are up charging for because they overpaid on and dont want to bite the bullet on.

Scott was very friendly and helpful. He even threw in a free guitar case for my purchase. Good people doing well in the community. Highly recommend. Cant go wrong

100% excellent experience from start to finish. Maria is an intelligent, top professional with a wonderful personality and sense of humor. She took the time to comprehensively evaluate my item, while keeping the atmosphere upbeat and fun. I wish all the people I work with were even a little bit like Maria. Don't hesitate to come to Pawn USA, top shelf group!

Came in today Monica was absolutely amazing anyone looking for some quick cash until payday come see Monica she’ll make sure you’re satisfied when you leave the store awesome customer service from Marquise😉

Poor customer service. I saw an item for sale on Facebook marketplace and once I arrived they didn’t know where it was. They claimed they had a lot of items like it but would need more time, to look through it and will message me. I agreed to come in this day to purchase items and they said to leave and they will message me pictures. Very very poor customer service. Rarely do I write reviews but what a waste of time. Why did you then have me come out to purchase this item and not have it ready! Go elsewhere *****Scott, I appreciate the response. Anyone who knows anything about business would know that your level of defensiveness is alarming and typically the sign of a guilty party. You’re employee personally apologized to me for your actions via FB messenger. If she had not deleted the conversation I’d post a picture. Enough said. You can chalk it up to a bad day or just opening but please don’t try to argue that this was my fault.

insanely nice man who dealt with us. very courteous, made sure we were okay with everything, even threw in a free game for the PS4 we bought. great service

Scoot and his associate are very nice and helpful. I also know if I'm having as bad week or month i can rely on scoot for a loan on my valuables. Love the shop just wish it was bigger so I could get lost in all the hidden gems here. 😋😆😏