Paul Kagan - State Farm Insurance Agent Imperial Hwy, La Mirada

The service at this agent's office has changed drastically over the years. Not only were they dodging my calls but everyone has a terrible attitude. I have never been in an accident, received any type of traffic ticket, or needed to actually use my insurance for anything, thankfully. But for some reason I paid more and more each year and I found out I had so many saving opportunities that this office could have applied but failed to do so. Then when I moved down the street my policy doubled and I was charged $300 extra than what I normally pay and no one called me to warn me or to expect the charge. My policy was updated after I was charged so I couldn't even prepare for it. I had to call from a blocked number just for someone to pick up my phone call so it's highly unprofessional, disrespectful, and I didn't feel welcomed here. I left this office and went to another statefarm agent who's staff treated me way better. I've been with this office for 4 years so it was great in the beginning but clearly something has changed. Karina in particular was cold and rushed me off the phone and didn't try to help. SO happy I left them and found a better deal. I recommend putting your money with people who actually care for you so BEWARE with this office.

Charlie went above and beyond to provide me with the best quote and coverage for auto and renters insurance. My experience with State Farm was phenomenal due to the excellent customer service that Carlos provided. Thank you very much!

I am very pleased with the service I have received at State Farm. Karina has been helpful every single time. She was very patient with helping me obtain different quotes for my car. In addition, she is always available to answer any questions. She is the best insurance agent one can ask for! Highly recommend.

I was planning on calling to check if my policies were up-to-date, but MICHELLE MARTIN beat me to it. I am so impressed with this personalized ‘just checking in’ call and the friendly professional service I received! I started out with Bill Coates and have been impressed with the service from Paul Kagan. Highly recommended!!

Entire staff here is polite, prompt, and helpful. Excellent listeners and great followup. All my questions verified and answered with crystal clarity. Michelle does whatever it takes to fill customer needs, very cooperative and personalized. Karina answering phones is also very dependable and knowledgeable. Very satisfied. Thank you!

If you’re looking for an insurance office that will actually help and listen to find a plan just right for you, look no further! Angel was polite and listed to what I needed so he could connect me to the perfect agent! Karina got me set up with a plan that met all my needs and standards! I would highly recommend this office to anyone of my friends/family. They are also bilingual which was a definite plus!

Karina helped us with our auto and home insurance needs. She was very nice on the phone and she took the time to answer all our questions. Great customer service.

Michelle Martin was awesome! Took care of me and assisted with quoting a new vehicle I needed to add to my policy. She was very helpful and made the process super fast and easy! Great Customer Service!!!

Great insurance company to work with! They were always prompt when I needed to add additional things to my policy. Definitely recommend!

Karina Alonso is valuable asset to your company, she is reliable and is always easy to talk too. Her outstanding performance on making me feel confident is always a blessing. I would appreciate if you would let her know how she has made me feel. Thank you very satisfied customer ...Theresa Fernandez