Patriot Federal Credit Union Wayne Ave, Chambersburg

Never have I heard of a bank that you can’t pay loan ahead! I’m old fashion and paid ahead my whole life BUT not with this ridiculous bank. SO I’m aloud to pay one month but if received before 15th it goes to principal. Next I get a late notice 5 days late, Called and was scolded that this will be last time they’ll reverse issue.plus she said doesn’t matter what my coupon date says as I mailed. WHAT??? You’ll get charged $10 pay by phone AND forget about opening account with this bank( total science project) And one last insult to them is I had to use sissors to cut each month’s statement which was a mile long when mailed out yearly. I never had problems like this and about done with this bank!! Paying it off and I’m sure I’ll get scammed somehow. Organized bill payer who’s DONE!!!

I waited 30 minutes to sit with a young lady to open account only to find out that I can't open an account without them running a hard credit inquiry to establish my "social security number" when I requested to bring in my social security card I was told no. WHAT KIND OF BANK REQUESTS THEIR CUSTOMERS TO IMPACT THEIR CREDIT SCORES TO OPEN AN ACCOUNT. Screw that.

Worst bank around. DONT invest your time with this low end bank. As for their services and customer service, they are good. As a bank and union, TERRIBLE. Anything but this bank in chambersburg!

You cannot make payments over phone they send bills out so you get them 3 days before due date so they can charge a late fee and I who pay all the bills cannot pay my husband's credit card when he called them and gave them permission. I will never deal with Patriot Federal Credit Union again.

Been banking with them for well over 10 years now without any problems. Employees are always pleasant and professional, They have 2 ATM’s that are very up to date and convenient and they’re great about replacing bank cards if you lose them.

Very very disappointed! So I had a 18 percent car loan from Patriot 7 years ago and paid it on time. I also do all my deposit with them from payroll and my annuities checks. I have been looking into purchasing a vehicle and have improved my credit a lot. Well they offered me another 18 percent and told me my credit report was 80 points lower than it’s actually is. I’m think with my dedication and my income they would of match another bank that offered me 9 percent or went lower. They doubled it. I’m thinking I’ll take all my money to that bank. The loan officers told me I would definitely go with the other. Wow really I work for a credit union for 5 years abs they always took cate of their ppl. Especially ones who earned their trust by paying their loan off on time and early and never late. Very very very disappointed and considering moving to where I am appreciated. My business is appreciated I should say!

Patriot federal credit union customer service center is HORRIBLE. My loan payment was 1 day past due and they cut my access to my checking account! I made a payment arrangement with them last week and was never told this would happen. I’m at the airport as I sit here typing this review and could not pay for my lunch because of it. I spoke with Joey, Dottie, Jodi or whatever her name was who represents herself as a supervisor in the call center and she refused to allow my access TO MY OWN MONEY!!!! I explained to her that I was traveling and that’s the only money I have. She told me it was my problem because I didn’t make my payment. I tried explaining to her again, I made a payment arrangement with the loan department and it would be paid in full in 6 days and besides that, I was in the airport and could not pay my lunch bill because of it and she pretty much told me “oh well”. I teach customer service where I work and cannot believe the type of customer service I received from this bank. I will be sharing this experience with my next class. I have never been 30 days past due EVER and now that I’m having a financial struggle this is the way I’m treated?????? If you can avoid banking with Patriot Federal Credit union I highly recommend it. Monday morning I’m pulling all of my money out of this bank and going with a bank I can trust. Patriots customer service supervisors are bottom of the barrel.

Patriot is about the most unaccommodating credit union I have ever dealt with. I don't recommend using their services for anything. Very dissatisfied with the customer service.

There never seems to be adequate tellers available on busy days and the process appears to be cumbersome. Also, one would think that since you've had an account there for over 30 years it would be possible to have a check made out to a government office without a $10.00 fee. It's not the money so much as the principal. After all, your money gets used every day for their business. One would think it would be a thank you at least for keeping an account active at their location. Not the best CUSTOMER service. But, hey, where do you get good customer this day and time. Unfortunately, a thing of the past. If my comments are not taken seriously, respectively request your organization stop asking for them.

Horrible credit union! Paid my car off 4/17 and still haven't seen the lein release. its 6/7 now. zero reason for it to take nearly two months! Also the first three times i tried to call about it i never got thru to a person and was just on hold forever