Patrick Cars Mall Dr, Schaumburg

10/10 would not recommend buying from this dealership. 1/5 stars isn't an exaggeration. I flew to Chicago from New York because they promised a Land Rover with no flaws on the exterior or interior. When I arrived to the dealer it was parked outside and I saw the scratches all along the side. Then, I walked around the car and saw the front bumper was scratched and the third brake light was shattered. They said that they would split the cost of a second key and replacement brake light, so I signed and drove off. Halfway through my 800 mile drive home, the service indicator turned on. It turned out that the car had not had an oil change like they said before I left the dealership. . . whatever. I waited a couple of hours to get an oil change and continued home. A month passed by and my temp tags were coming due to expire, so I called them and they said to expect them soon. I then texted the sales rep that I bought the car from about the brake light and key, and he just completely ignored me. Two more weeks passed by without my plates or my parts, and then I was driving with expired temps. The sales manager apparently spoke to someone from New York State and my plates were supposedly mailed. Again, I asked about my parts and the conversation was diverted to the plates issue, *which surprisingly didn't get solved for another FIVE WEEKS* That's right. I bought this car September 28th, and I received my license plates two months later. . . after a month of being pulled over and rejected from parking on base because I didn't have plates. I couldn't even get a registration confirmation number from the dealer, but the worst part is that they lied and said my plates were sent out October 31st. They even had the audacity to suggest I should drive five hours to and from to Albany to pick them up. Still never received an update on the parts, but at least I don't have explain myself to police officers twice a day anymore. That's especially fun on your morning commute to work. Save yourself a headache and find a dealer that is communicative, honest, and trustworthy.

I've always been a big fan of their parts dept but as of the past year or so I can't get anyone to answer the phone. Nobody has time to sit on hold for 15 minutes every time I call. They need to hire more parts salespeople and get better customer service then my rating will go back to 5 stars

We just purchased an XC60 from Patrick Volvo in Schaumburg. Love it!!! Loved the shopping experience there and our salesman , Tola, was AWESOME! No pressure, answered all our questions, super acommodating. I would definitely buy a car there again! Thanks, Tola!

Angelo Tramuta helped me finalize my purchase at Patrick Motors and it was such an easy and nice experience. He was quick to respond to my questions and helpful throughout the entire process. Great dealership!

This is an amazing dealership. The Sales Manager Justin is awesome. I hadn't been there to get an oil change in over a year. I had only been there one other time. Yet Justin knew me and remembered me. Got the best price on my car and trust me, I shopped around. Although I am closer to at least 3-4 other Volvo dealers, this is the place I return!!!

Very nice people to worth with. Worked with Gary Davis on my most recent purchase of a 2020 X3. Gary does an excellent job, no pressure and very professional. He goes out of his way to make the deal work with the right vehicle. The Patrick Dealership has a family type feel and Gary is highly recommended.

I found a car I was interested in using our bank's loan prequalification app. I was immediately contacted several times via email and phone by this dealership to make an appointment to come see it. I was contacted again several more times throughout the day. I went to see the car that afternoon. I was greeted and it was acknowledged which car I was there to see and I was "assigned " a salesman. After going to his desk and told him what we were there for. He went to check on it and came back to say it had been sold wholesale. I was very unhappy that I had been contacted so many times and that my time had been wasted when the car I wanted to see wasn't even there.

Patrick Dealer Group I recommend to anyone who needs to purchased any type of vehicle. They have top customer service!!!

Bought my first car at Patrick Dealer Group and Im very happy I did. Before coming to this dealership I dealt with salesmen and women who were only interested in getting the sale and not about finding me the right car. Steve Z. was the salesman who helped me out and did a fantastic job! He did not pressure me in any way and most important he made me feel comfortable with my purchase. I would recommend to anyone who is looking for a new car to go to the Patrick Dealer group. They will make sure they give you the best possible rate and send you off in a car that you'll love.

Great service, thank you to Babatola Akinola. Took the time to go over the details and answer all of my questions. Went above and beyond compared to other dealerships. Definitely doing future business with Patrick Cars. never a disappointment experience 2 generations strong with my family. Gracias and Thank you to Jose for helping and handling with my rental drop off.