Pasadena Federal Credit Union N Lake Ave, Pasadena

This bank makes it next to impossible to deposit checks via the app. They have you write below the signature a sentence that is far too long to fit in the space allowed. It is beyond excessive. Larger banks are MUCH easier to deal with especially when it comes to mobile deposit and other conveniences like that. PFCU claims its for security but its really just arbitrary. My advice is to only bank here if you do ALL of your banking in-person.

For those of us that work, they offer horrible hours of operation. 9-5 and no Saturday option. We are a non profit, Girl Scouts, they charge us a monthly $9 fee. It hurts when I know the girls have to work to fundraise and earn this money. Lastly, we had a change of bank signers and it’s taken weeks and we haven’t received our debit cards or information on how to view our account online.

Prior to December 2021, the Pasadena location was located on Fair Oaks Avenue. Since mid December 2021, the new location at Lake/Washington in the Food 4 Less shopping area. The new location is much smaller and does not have a coin counting machine for deposits.

This bank has been nothing but a headache. Good luck finding help during covid illness.

Great dealership, lots of cars on the lot. David Mikaelyan was really nice and very knowledgeable, he was able to answer every question we had, which was great and after test driving a lot of cars at other dealerships, we found it refreshing that he knew the cars and options so well. And he wasn't pushy at all which we really appreciated.

They’re good if you have no issues or specific problems that need be dealt with. Once you do have an issue where you need their help, they are close to terrible. They have prevented my account from fraud once before, which I appreciate. However, lately I’ve realized how inefficient they are. I have been with them for about 4 years. I never really had issues that needed to be dealt with, so i never really had to call them. Lately, though, I’ve had a card issue that needed to be dealt with. Here are the issues: 1. They hardly answer their phone. If you call them anytime between 11pm and 1pm they NEVER answer because everybody is on lunch. 2. If you make a transaction that they feel is suspicious, they disable your card. If this happens on the weekend, or weekday after 5pm, there is literally nothing you can do about it; your card is locked, and you can’t spend any money until you call them to enable it, which you can only do when they are open mon-fri 9-5 lol. 3. They can’t make a debit card on the spot because they use a separate vendor and it takes a week to 10 days to get a new one, ONLY IF YOU’RE LUCKY. My debit card had started to get old, so i called them to order a new one. For one, they didn’t even warn me that my current card would be disabled on the spot haha (laughing because im in disbelief). They didn’t even offer advice, such as “come in and get a temporary card while your new card is coming in” nope. They just disabled it, so i guess they expected me to not spend money for a week to 10 days??? No, probably just careless and weren’t thinking about it. 4. They’re debit card vendor is terrible. When i ordered my card, i waited 10 days. It came, IT DIDN’T WORK. When i was on the phone to call them, IT TOOK 3 HOURS FOR THEM TO FINALLY REALIZE THE VENDOR MADE A MISTAKE. So i ordered a new one. That new one had a chip mistake on it. SO I ORDERED ANOTHER ONE. Finally, this last one ordered worked (oh yea, they also sent another one on accident, so i had 3 cards sent to me that didn’t work hahahahah). IT DOESNT STOP THERE THOUGH LADIES AND GENTLEMAN. This one I have now was working, but when i make transactions at businesses that use credit instead of debit, it doesn’t work. So now i need a new debit card. Mind you, this has been a month and a few weeks long issue. I switched to Logix and much happier. Will never be coming back to Pasadena credit union.

Asked for a credit increase and was told I qualify for a whooping $500 increase. Yet I open a new line with amex and I got $15k limit right off the back .which triples pfcu limit .Credit department is clueless

Ive belonged to them for three years now. Have had great service until recently. Them not being open on Saturday is very 'behind the times'.

Brenda is the person to go to. She helped us refinance our vehicle and was able to get us a better deal. Thank you Brenda!

I applied for a car loan & told them how many miles was on the car before I applied for the loan & if you knew the car didn’t qualify because of the mileage you should have told me that to save me the trouble of trying to get the loan for the car 😠(annoyed) Then you tell me you are going to call me & I don’t receive a call back that’s even more annoying that I have to track you down to find out about the outcome 😠😣😖