Partners Federal Credit Union Buena Vista Dr, Lake Buena Vista

Terrible experience with this bank, it’s a joke. I’ve never had a bank make it so difficult to make a payment on a vehicle loan

Absolutely horrible service! After banking for years I’ve had problem after problem with their customer service. Having multiple emails and phone calls going unanswered and receiving contradicting statements from representatives. I had $1500 stolen from me over a month ago and they have been absolutely no help and just states there’s nothing they can do about it after stating they would at least temporarily reimburse me. After providing as much proof as possible they keep passing the responsibility on to other people. Definitely would not recommend worst customer service I’ve ever received from a bank especially from the manager who looked into my case.

Partners is unbelievably horrible. I never know how much money I have in my account at any given moment. While the customer service reps are nice and seem to know what they're doing, they are limited by the fact that Partners as a whole is outdated and follows business practices that haven't been used since the 1970's (which is borderline fraudulent.) I would never recommend this bank to anyone. I regret signing up.

This Lake Buena Vista branch in particular is entirely disorganized. I expected better customer service. I walked in to get a simple replacement card done. I've had this done before at another location (International Drive Branch) which to say the least has better overall customer service than LBV branch. I was told only two people were at the front desk so I needed to wait until they had a chance to attend me. I was the only person in the waiting area waiting for a while. If this branch is understaffed the manager should take the initiative to find more attentive and fast employees. The service was trash here and I will NOT be coming back here again.

As a member of PFCU for 10 years never had such terrible service. This is by far the worst branch and most difficult to deal with. The other branches are head and shoulder above. Simply requested a document being mailed to the credit bureau be notarized and they had to make the whole ordeal long and painful. Trying to find an excuse to not notarize it?? Just left went to another branch and issue resolved. Partners is a great CU but man does this branch next to Disney Spring suck so hard. Man they should fire everyone and bring in a new team that actually wants to service the members.

Instead of providing me with what I asked for, I was told I had a joint account, which confused me, then I'm told they're only providing me with a cashier check because the person that the money is going to is joint to the account, and it was free. Confusing me even further as to why that person was joint to the account. So I tried to fix this problem there and nearly 20 minutes passed after I checked in, and no one would call me up. So I decided to try a different branch. Update: I went to the branch at International, and they properly explained everything after I spoke to them, and gave me what I needed, no issues, no unnecessary explanations, just what I asked for, it didn't even take 1bminute for it to be done.

I went to close out my savings account as I don’t use this bank any longer since I don’t have a car loan with them anymore. It was the day after thanksgiving so I am sure no one wanted to be there but the teller that waited on me was I guess having a bad day! Never smiled didn’t ask me how I wanted the money and gave me all hundreds. I asked for one to be broken and it was an inconvenience it seemed. I hope she isn’t sad like this all the time. ☹️

Customer service at this place SUCKS. I can not really understand how a person like Jackeline could be working at the front desk. Really? Is this the kind of person you want to have welcoming and giving the first impression? Even wosrt, it is seem she has no supervisor taking care about her pour and horrible performance. She has no idea how to treat or speak with respect and courtesy to people. I will never come back.

I have been a member of Partners since I started @ disney in 1996. Have nothing but good things to say about them. Partners has always been of great service. Thank you Partners for all these years👍

Avoid if possible. Staff are not friendly or helpful if you have a loan you may not get a full explanation of their processes and they will make it out to be your fault. Banked here for 10 years but not anymore after voluntary giving up my car and blamed for bringing it to a repair shop first and blamed for not knowing the process when I had asked how it worked and was not correct info. Terrible service