Partners 1st Federal Credit Union Directors Row, Fort Wayne

BEWARE!!! The online banking and mobile check deposit is a joke. I deposited my paycheck Thursday. It should've cleared Friday. They reversed the check and cost me more fees. I called and they said the check picture was cut in half but that the picture I took was good it was just the application. Its now Saturday and I asked them to fix it and their telling me not til Monday. Transactions are always delayed. They push small transactions after big transactions if you overdraft so instead of one $30 fee they can charge numerous. I deposited my paycheck the same way every week and this week they decided it wasn't clear enough and charged me more overdraft fees bc the money is now no longer in my account. Their negligence has cost me $$$hundreds. Do not bank with them. Never had these problems with any bank except 5/3rd and that's how they ended up bought out.

I have been a member with Partners1st for over 20 years (save a short interruption while living in Alabama.) -- Full disclaimer, they are one of the lenders my dealership uses for auto loans. -- I've found that whether by phone or in person I've not had an issue getting the answers and assistance (above what I asked.) Their online banking system has changed over the years and each iteration has been an improvement... though while the site isn't spit and polish... that isn't the point, you can have an institution with a fantastic front and presentation but fails when it comes to dealing with me as a customer... I'll take the people service. AS A DEALER, they are also easy to work with and my rep for them is Brent Koehl who stays in touch and looks for solutions for me with my customers. This is an institution that looks for opportunities to take in customers and make loans work. Highly recommend folks.

Rude incompetent, unable to perform basic functions. Honest customers are taken advantage of. Hasn’t always been that way. They were my fave.

I just applied for a car loan from Partners and couldn't be happier with the service and care provided by Brandon Fisher. Brandon made the process so smooth and took the time to explain every aspect, as well as additional products that they offer. Although I live in CT, I have been a long time customer and have had several car loans from them, but sometimes the distance worries me. Brandon was very thorough with explaining all the information we needed and ensured that the check arrived at the dealership on time. He also helped us with transferring a credit card balance to a zero percent rate to help us eliminate our debt much faster. He made everything so seamless. There were even some follow-up questions which he very patiently addressed and resolved those items. He is a gem! I can't say enough about what a positive experience this was. Thank you Brandon! Was a pleasure working with you!

This is a terrible financial institution. If you're considering it think twice. To use their online banking system to make payments they charge you where most other institutions do not. Their online banking system takes three times longer than most other systems to post transactions. Most of the staff are unfriendly. I have had better experiences at other financial institution.

Great customer service! Even though I was busy they worked with my schedule and my budget to get a loan that I could afford. They even stayed after work to process the loan and ensured that it got FedEx overnight so I could get my car before the weekend. Ask for Cathy or Brandon! I love the service at Partner’s 1st!

My experience with Melanie was fantastic! Not everyone in the world has that kind of work ethic and follow-through. Prompt, thorough, personable and knowledgeable, she is an asset to the Credit Union for sure!

This is the absolute WORST credit union you could start an account at. If I could give this business zero stars, I would. Every time I have called Partners 1st to discuss my account I've been on speaker phone for the entire building to hear. Their tellers always seem to be in a bad mood and cannot wait to end the conversation. Anytime I've gone in to speak with a teller, in hopes of some form of privacy I always feel as if I'm interrupting tellers personal, non work related, conversations. They refuse to cash or deposit checks unless you have the amount the check is worth already in your account. I realize that this is for their protection in case of overdraft, but they won't even cash my payroll check. So I have to take my weekly paycheck to another bank or a check cashing service (along with paying a fee) then go back to the bank to deposit my money. Don't ever deposit cash through the ATM, because they will lose it, and claim they have no record of it even though it shows up on your account details on their mobile banking services and your receipt. I was a member of General Credit Union for over 15 years and Partners 1st bought them out. I had no issues whatsoever until Partners took over. One day when I went to cash my check their systems were down and they took my check along with writing my account number down on a sticky note and left it on a counter where anyone could walk up and get my information. After asking them to move it to a more secure location, the teller got super snippy with me, rolled her eyes and said "We have cameras, stop being paranoid, this is our standard procedure." I've been to various locations, thinking that maybe it was only one particular location but I've had the same awful service all over town. If you value privacy with your account information, don't like feeling like you are burden, and want to be able to pay your bills on time do not use this credit union. You'd be better off just keeping cash under your mattress and buying a pre paid card from Walmart.

Partners 1st does NOT have a user friendly website. New members cannot make online payments for the first 3 months. The way Partners 1st runs debit payments is a "cash advance" so you'll get a fee from you bank if you do that. UPDATE YOUR POINT OF SALES SYSTEM. I would pay a high interest for a better bank if I knew that this bank was going to be like this. I am not a satisfied customer. I've had to go through so many obstacles with a bank like I have with this one.

I needed some medicine and did not have the money to pay for it so I went in and got a privilege pay loan and they gave it to me. They were so caring kind and compassionate I would never switch to another credit union or a bank then Partners 1st Federal Credit Union thank you so much