Park Community Credit Union Breckenridge Ln, Louisville

From the moment I was referred to the conclusion of my HILOC, Park Community Credit Union has surpassed my expectations of service. Each individual that I worked with along the way was kind, respectful, and diligent in getting this process through each state. My closing was quick and effortless. I am very excited to be a member of this amazing group of professionals!

Short Summary: Started with Park 10/2020, they lost my car title due to poor communication, had to drive with expired tags, sold my car 4/2021 to get away from Park, Mgmt never reached out (I apparently exceeded the character limit with my initial review so I'll summarize.) Going through Park was one of the worst decisions I’ve ever made. Park made me feel like a number and really screwed up my car loan refinance. I’ll try to keep this short but I was very angry through this experience and I’m a very calm person. I felt lied to and betrayed by them. Though it won’t amount to much I wanted to explain my experience, I did save emails and phone calls as proof. I started with park in October of 2020 to refinance my car and for 6 months I was dragged along until I decided to sell my car (4/20/21). Due to poor communication, my car title was lost for months and I was forced to drive with expired car tags. I was told by my rep, Amber F., that her manager, Dee, would reach in regards to my issues. It's now a Month after I sold my car and I haven't received a single message from them. It felt like once everything was done, I was not their problem anymore. I felt like a number that they screwed up but now they’re onto the next. My case might have been special but I will never refer anyone to Park.

I have banked with Park for more than 40 years (no kidding), and I recognize that the whole world is stressed and not performing optimally, but, that said, a significant inconvenience delivered by a Park manager this morning merits reporting. An insurance company wrote a payment check to me AND my wife (not OR my wife). My wife and I bank separately. I took the check endorsed by both of us, plus a cell-phone photo of her driver's license, to Park for deposit into my account, and the manager told the teller to reject the deposit because my wife was not present. Mr. or Ms. unnamed manager: maybe I need to bank elsewhere.

I just moved to Kentucky and went in to open two accounts last week. My experience opening them was great, service was excellent. Only giving 4 stars because I wasn't told it would take up to 2 weeks to get my debit card. Every other bank or credit union I've ever used issued a temp card immediately (like U.S. Bank) or you got it within 3-5 business days so I didn't even think to ask. I already set up direct deposit so my whole check is already going in to the accounts and I have no way to access it other than going in to get cash. I'm going out of town this weekend and carrying that much cash makes me uncomfortable but it seems that's my only option. I called the branch to see if they could help get the card sooner. The girl on the phone basically said no and didn't sound sympathetic at all. "Sorry, that's how it is." seemed to be the attitude. No trying to help me at all. Just a little disgruntled. Hopefully my experience with them going forward will be more like the first encounter.

I had a very good experience opening a new account with Park. Will was very professional and very thorough in explaining everything in regards to the details of the products offered. He was very understanding of my situation that put me in a bad place financially. Will made the process so easy and he also went over my credit report in detail and gave very valuable advice on managing credit. Looking forward to a long relationship with Park Community.

I have been with Park several years now and have been very satisfied with their hi checking and we were with them as a credit union member for many years before that and loved them. I have had a problem with information once or twice not being given completely but after talking with another person was able to get everything sorted out. I think they are a very good bank.

In 3 years, I’ve had my card hacked, what is it now, 6 times? Like I don’t understand why I cannot hold onto a card until it expires?! I have to call and cancel so often because money is taken off my card from foreign countries? Is it like this everywhere?

UPDATE: it seems like those issues been resolved. Haven't had an issue recently. ATM is unavailable most of the time. And I'm not talking about the occasional ATM out of service. This one is down more than it's up. Out of 7 attempts to use this ATM in the past 2 months, only worked 2 times. One time time I stopped about a month ago and they were actually fixing it, I was happy but it got worse. It's not only this branch but Park Community in general is the worst when it comes to technology. It's unfortunate because the staff and the people there are the nicest and more friendly than I ever experienced. Park community should be only used by grandmas who want warm and friendly face to face experience.

They are professional. Helpful in assisting me in all my financial needs. Really dedicated to working with their customers. Truly interested in doing what is best for me. I recommend them to anyone interested in banking at a financial institution that cares.

I opened up a savings/check account a few days ago and was very pleased by the service I received from "Will" a banking consultant. He took the time to establish a great rapport by showing interest in explaining important information about different programs made available to me. I would have given 5 stars but having just opened the account, I will reserve the 5th star for after a time banking with Park Community Credit Union. I think the additional star is on its way.