Park Community Credit Union Walnut Meadow Rd, Berea

Been looking around for a new bank since Ky Bank was taken over by Stockyards Bank. My roommate put me onto Park Fed Credit Union and they're awesome. Great customer service and excellent product offerings. Give them a try and you won't regret it.

Park is like seeing family, so kind, courtesy from them flows naturally. Always smiling and sometimes engage in conversation always end up laughing..makes day great, always look forward to going back

Issac at the Berea, KY location was fantastic, very knowledgeable and gave us a pleasurable banking experience

Great service all the way around. Highly recommend them for all your banking needs.

We just joined the credit union, after reading lots of good reviews. The process was easy, and the staff person who walked us through it was pleasant and helpful. We're pleased to have picked this credit union.

VERY nice people. Always courteous and helpful at the local branch. Been dealing with Park since the Army Depot days with the little building at the front gate. I believe we started in 1996. We have been mostly fee free for nearly 25 years with them. I hope they can continue to serve us in this manner.

Very disappointed, after years of doing business with this credit union. Today I discovered my account had been hacked. I went directly to the bank to resolve the issue. All the teller could do for me was cancel my debit card and have a new one issued. She then gave me a paper with what she referred to as "our fraud department", that I had to call and dispute the charge. I informed her that was what I was doing there. She insisted that they could not handle it there and never offered to refund me the "overdraft fee" that I had been charged. So after waiting for a person at "our fraud department" for about 35 minutes, I was informed that I was not speaking with anyone from Park Community Credit Union, It was a third party contractor who handles fraud claims for the bank. I was also informed that he could do nothing about the "overdraft fee", that I had to take that up with the local bank. So back to the bank I go because I know all too well how their phone system works and getting to a person would mean I could drive to the bank sooner. AGAIN, I informed the same teller that I was no better off than when I was there before and I wanted to speak to the manager. The manager was nice, but already informed that I was not a happy camper. I relayed to her all of what had happened. I felt like I was talking to a robot. Just a well prepared speech is all I really got. She did refund me the "overdraft fee", but as for the money taken from my account fraudulently, WELL THAT HAS A 14 DAY TURN AROUND TIME". I ask if they advertised as a "full service bank", her answer was Yes. Well that is a lie. You are not full service if you cannot assist with all the banking needs on site. I have spent the day, researching local banks, and I am glad to report that several banks do a "COURTESY" deposit for their customers who have been victims of fraud until the matter is investigated and resolved. In other words, they never leave a customer in a bind and certainly don't hand them a piece of paper to basically call and figure it out yourself. I feel like the teller misrepresented the number I was calling. I feel like I spent my time doing a bank employees job. As I stated at the beginning, I am so disappointed. I have recommended this bank to others in the past, but never again. I will be moving on to a "FULL SERVICE BANK". Just want to add, as of Jan. 15th, the issue is not resolved. Money has not been returned to my account. Other banks would have done a "courtesy deposit".

Once I arrived at this credit union I noticed the line of approximately 3 people. Didn't think it would take long. I was wrong. The staff appeared to be extremely unmotivated and not very friendly either. It was almost painful as I stood there in line.

Terrible customer service. Stopped in today to have a document notarized. Asked for my membership ID and I provided one. I was told my wife was a member but I was not. They would not notarize the document for me. I stated I would bring my wife in then but was told it would not matter that the document was notarizing my signature and not hers. She is a member and I am not. They will not notarize anything for me. What poor customer service that is. We will never use your services again. we paid off the auto loan three years early never missing or being late on a payment and you treat us like this? You only care about the bottom line. It is the little things that make a difference to your customers. You evidently don't care about customer service. No worries we can do our banking anywhere we do not need you.

Got what I came to do (make a deposit) done quickly and without any hassle or issues. Was glad not to have to fill out a deposit slip (always hated those)