Park City Credit Union WI, Minocqua

Customer service is TERRIBLE. If you want someone who takes forever to return calls and emails, fails to provide information requested, doesn't know how to calculate your business income properly and speaks to you in a condescending manner, then by all means call Val Susor in mortgage lending to "help" you. Val was extremely rude and would literally sigh on the phone when she actually answered (which was rare). It was clear she found communication annoying. We work with a lot of lenders in our profession and it's uncommon to find one so blatantly unprofessional. We confirmed with multiple other lenders that she did the calculations of our small business income wrong. A simple google search showed she did her work incorrectly but she must have been too embarrassed to fix her mistakes and instead was unprofessional to get rid of us. She also refused to let us speak to anyone else at the facility when we asked and could not answer any of our questions about how their decision came to be, seems suspicious. She wasted our valuable and limited time during an important time sensitive matter that should have been an exciting time for us. Underwriting should know their job better too, if our file ever made it that far. Lastly, Val also clearly has a problem with Real Estate Agents, based on her rude comments to us about our line of work. Keep that in mind when referring people where to get their mortgage, real estate professionals. There is a reason this place has BAD reviews.

Terrible experience with Val Susor and her underwriters for our loan for a second home purchase. We are experienced small business owners whose rental properties have been producing cash flow for several years. Rather than take the time to understand our business, they held our business loans against us as personal liabilities and ultimately denied our file and cost us valuable time and effort in our purchase. When I tried to have a conversation with them about it, they were rude and refused to discuss the details. I subsequently confirmed with multiple other lenders that our loan request was well within normal debt to income requirements following normal underwriting guidelines. Either the guidleines at Park City don't make any sense, or they don't know how to do their job. On top of that, communication was slow, condescending, and rude.

I recently had a name change. I brought in with me a new/old tribal ID (federally recognized tribe - states it right on the ID card!) New/old social security cards, new/old birth certificates and the original court order document. In which none of these were appropiate only a state issued drivers licenses. The associate from one of the offices (not a teller) spoke to the bank manager and their consensus was that my ID was not an appropriate form of identification because it wasn't a state issued ID. I proceeded to explain to her that it is a federal ID card but refused it stating they only use tribal ID'S for cashing checks. I asked her what the difference was and she stated policy. We live in a tribal community and a lot of tribal people bank there I know they accept the tribal ID. I left furious and so hurt. I didn't fight with her but only asked for clarification she stated she needed to contact her compliance manager. I left very upset it was obvious. She called me to tell me it was later confirmed my ID was acceptable. With no empathy for obviously upsetting a customer no apologies or remorse for such a rude exchange. I ask that your policy be updated or better training on staff to empathize with their community they serve.

Decent indoor area, below average service. Absolutely horrible drive thru in terms of speed. Took nearly a half hour to get through 3 cars while they only had a single lane open. I've never seen the third lane used once. I'm not sure if this is a staffing issue, but something definitely needs to be addressed so that people can get their banking done fast and efficiently. Barely any help from any of the employees, either. They would rather just be done with their shift instead of actually helping their customers. Becoming more and more disappointed with their service as of lately.

They work with you when you have a problem or questions. I haven't had any bad experiences here at all. This is one of the best credit union/banks I've banked at. The last at the drive-thru window always pleasant & kind.

Loving this Credit Union! First off, PCCU has always treated me with courtesy and taken time to answer any question I ever had, trust me I can be fairly demanding and needy when it comes to where my money is going. Many years ago, my husband and I used them to finance a car through Car Corral. Now, years later I chose to open a Kasasa account there...4% interest...incredible compared to what any other bank can offer! The PCCU banker sat, explained, and again answered any question I had. I tend to be choosy about where and what is done with my accounts, they met all my requirements. The rates offered for their accounts, loans, and HSA's are the best in the area. Check it out for yourself!

I live Park City and have been a member for over 30+ years. Have had many opportunities to change but have stayed with Park City. Love the people and every one "knows your name". Great value for their clients and the community. Thanks PCCU for being here!!

Park City Credit Union is awesome! No crazy fee's, they have a coin machine and are easy to work with.

Absolutely terrible customer service! The loan representative is AWFUL. No phone call backs and couldn't answer any questions when she did call back!

Customer service is terrible, I got my check cashed through my brothers account once and now they wont, even though they did it last time without a problem