Pace Financial Franklin

Like others, I would give them negative stars. Run do not walk away from Pace Financial. If you have any other options (walking is really good for your health, seriously consider that) take them. They will threaten you with repossession one day past your due date. They start calling you to demand payment on your due date so be sure to pay early!! And beware if they let you 'defer' a payment. Unlike most other reputable lenders, deferring a payment with Pace DOES NOT extend your final payment date. It means you will essentially have a balloon payment due on your last payment date. AND they give you no notice about that larger payment due- the online system didn't even show us. We only found out because they called us two weeks after the final payment was due. We had two weeks to pay off loan to avoid a 30 day late on our credit. Horrible, uncompassionate customer service. Just don't. It's not worth it.

Absolutely unhelpful and do not care about any type of hardships people face. I called the day after my due date, because it was on a Sunday, to try and communicate with them and let them know I was not able to make the payment but would be able to pay it in full in a week. Mind you, my payments have always been on time. They told me there was nothing they could do about it and to “be more responsible”. The man asked me to find someone I could get a loan from otherwise they would be sending someone out to pick up my car. Also, they have been continuously harassing my references and leaving voicemails stating that my car loan account is in arrears, which is illegal information for them to share. DO NOT USE THIS COMPANY. Most uncaring and unprofessional people I’ve ever dealt with.

Every representative is always rude and aggressive and they can never keep anyone. I have been with pace for 2 years as a customer and Shana was the only pleasant agent when she called me. Tracy and everyone else is rude and always tell you lies. I called for a payment agreement one time and was told that I couldnt and had a attitude as if me changing my payment date affected her!! I hate pace and cant wait to pay off my loan or trade my car in so I dont work with this terrible company

Non existence customer service. Rude employees who will try to scare you with repossession. I have never had a finance company that acted kake this

Wish I could give NEGATIVE STARS! Disgusting business to have an account with. I would avoid them AT ALL COSTS. They train their employees to treat all customers as scum of the earth, to speak condescendingly, and accuse customers of not having money if they call for any other reason than to pay at that exact moment. They have the ability to be a functional customer service provider, but refuse to act in such manner. It’s quite pathetic how many agents have had to “take over the account” because they can’t keep staff longer than a couple months, unless they are on top of their game of being atrociously disrespectful to people. I suppose they can’t handle the poor business practice at this location, which is very apparent to see..even from thousands of miles away. It’s quite sad and concerning that this company still even has accounts coming in. Truly the worst company I have ever had the Trouble of encountering in my entire life. SAVE YOUR OWN SANITY, as well as ALL OF YOUR FRIENDS AND FAMILY THEY WILL AIMLESSLY HARASS.

I would give negative stars if I could! This is by far the worst lender I have ever dealt with. If by all means stay away!

Please do not make the mistake I made. Go elsewhere.

This place has very rude people. That's really all I can say. The service is awful just like the employees.