Oxmoor Toyota Shelbyville Rd, Louisville

I had a fun, exciting experience purchasing my first brand new vehicle. We went with the Toyota Highlander 2018. Has a really nice smooth ride. So far I am extremely happy with my decision.

It was a pleasure working with our salesperson Josh and finance manager Yara! That said, I wish I had as good of an experience with the floor manager Andrew. Andrew was disrespectful and condescending within the first minute of meeting. He was accusatory and attacked my integrity and character. My regret is that I went through with the purchase of an extremely expensive vehicle after being treated so poorly. My family and I will be Toyota customers for life, but we’ll never again do business with Oxmoor Toyota.

We have been to several dealerships over the past two months. I can’t believe the difference in coming to Oxmoor Toyota. We felt at home. Our salesmen Josh McManis felt like our long lost brother. He’s so sweet and caring. He doesn’t beat around the bush. He is very honest and joyful. I have to say after buying several vehicles in my life this was the upmost fabulous experience. I’d come back to this dealership every time if Josh is here. Awesome place to shop and get information on vehicles. There are so many brands to choose from as well. Thankful for Oxmoor. More thankful for Mr. McManis.

Best car buying experience! Both Joe Dietz and the manager were very professional and were truly interested in working with us to get a deal within our budget. We will be going back when we replace our truck. I highly recommend Oxmoor Toyota and our salesman Joe Dietz.

I did not buy a car here, but they asked me to leave a review, so here it is. As with most dealerships it is salespeople, always looking for the next chump. They had a good sale on a 2009 Honda CR-V. Figured it was due to higher than average mileage. Turns out it was due to coolant leaking into the engine. A very expensive future fix that will leave the car inoperable if left unchecked. When I explained this problem I was politely, but promptly, told they wouldn't fix it and they'd let me know if anything else came up that i'd be interested in. Translated from dealer talk "ya caught us, please leave". I feel sorry for the college student or working family that ends up with the car I looked at. I'm sure the new cars are mostly fine, but I'd avoid their used lot. The free coffee wasn't bad. (That's the only reason they get 2 stars)

Excellent Sales Experience with Cory Morris I had come across the river from a bad experience with a Southern Indiana Toyota dealer (more on that in another post) and Cory met me and was very straightforward about the lease arrangement I was seeking. I was looking to lease a new 2014 Prius and Toyota had been advertising a standard offer on them with fixed terms. Cory was somewhat confused about one particular term of the lease but he cleared it up promptly. The most important thing to me when buying a new car is to get the straight story and not to get pressured to take a deal that I do not want. This was the third Prius I had bought and was actually looking to lease my first car ever. So I had a lot of questions regarding lease terms. Cory remained very professional and straightforward during the pre-sales experience and continued to do so through the sales cycle once I agreed to the terms. He seems very customer focused and would check in with me periodically to be sure the process was going the way I wanted and was comfortable with. After the sale was complete and I had taken the car, the next day Cory called me to check in and see if I was still happy with my purchase, which was a nice touch and greatly appreciated. He also mentioned that he had noticed a small imperfection with the rear bumper decal that protects the bumper and that he would send a note to his colleague in service that when I came in to have my car serviced the first time (free service for the first two years, sweet ;) to attend to that matter while the car was being serviced. Obviously, I appreciated the gesture. In summary, I was pleased with the sales experience and the paperwork was done professionally and as painlessly as possible. I heartily recommend Cory Morris as a sales professional and will do business with him and Oxmoor Toyota in the future and will refer my friends as well.

During our recent 10k mile service, tires were filled over the factory setting pressure (5 psi each) even though the paperwork given stated they were set to the factory settings on the door, noticeable grease hand marks were on the interior headlining above the driver side, and no service sticker was placed in the window. If small attention to detail items such as this are incorrect, it makes me question the overall vehicle service I received.

Easy, straightforward, honest and patient not pushy. Our salesperson Andrew Jackson was nice, knowledgeable, and built great rapport. He didn't push us, and was honest about what he could and could not do. If he didn't know an answer he didn't feed us a sales pitch, but rather would find the answer. Well done!

Cory was super great! We went in with a complicated situation and still were able to come out with a good setup and a brand new 2018 Toyota Corolla. I used reviews to choose my dealer and was not disappointed!

Yesterday my 3 yr lease on a 2017 Toyota Corolla concluded, and there was no intent to enter into a new agreement. But, staffers that included Sales Person Barry, and the Dealership Manager so exceeded my customer experience expectations that I was not only incited to continue our relationship through (2) new agreements: I'm looking forward to the next time I car shop with them to learn what new and enhanced customer loyalty benefits they'll have awaiting me.